PREMILA DEVI PRASADI

• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled and coordinated appointments for patients, collected co-payments, and ensured that schedules were as flexible and functional as possible for doctors and patients.
• Greeted staff and patients warmly in a professional manner.
• Responded to inquiries from patients seeking information.

• Facilitated patient admissions by verifying insurance information and collecting necessary documentation.
• Managed patient scheduling, ensuring timely appointments and efficient workflow within the department.
• Collaborated with healthcare staff to resolve patient inquiries and improve service delivery processes.
• Maintained accurate electronic health records, ensuring compliance with regulatory standards and data integrity.
• Admitting patients into hospital rooms.
• Maintains and organizes patient records (both digital and physical)
• Arranges incoming and outgoing mail and documents, acquires files for authorized staff.
• Scans and groups new materials, verifies HIPAA compliance, and applies administrative tools to manage information (such as files, documents, and confidential information).
• Professionally handles patient privacy by skillfully and carefully organizing data.
• Collecting co-payments.

- From time to time, I was pulled to ER departments to interpret for patients who spoke Hindi, and back to the doctors in English.

Provided front-line support by welcoming visitors, issuing access badges, organized charge of lost items, and guiding employees and guests throughout the facility. Communicated clearly and respectfully to answer questions efficiently, resolve concerns, and ensure a proper, professional, secure, and positive on-site experience in a smooth-ran corporate environment.

• Provide advanced translations to patients/customers in Hindi and English, which in use to strong listening and communication skills, along with comprehensive memory skills to support clear and confident communication in medical settings. Appropriately speak and interact between patients and other healthcare providers while understanding the strict ethical standards clients may have. Demonstrated clear examples of sound and delivered proficiency with medical terminology, and interpretation on digital platforms.