
Results-driven Oracle Techno-Functional Consultant with a proven track record in leading successful Oracle Cloud implementations and enhancing application performance. Spearheaded cross-functional teams to address customer challenges and streamline operations, delivering targeted training and support while promoting continuous improvement across all projects. Detail-oriented and proactive expert in Oracle Cloud ERP with a strong emphasis on configuration management and team leadership. Adept at performing root-cause analysis to optimize supply chain processes and improve customer outcomes.
· Executed end‑to‑end supply and demand planning activities, ensuring accurate forecasts, balanced supply, and optimized inventory levels.
· Collaborated closely with high‑profile customers such as Motorola and Meta, participating in priority meetings to address critical issues and planning challenges.
· Prioritized bugs, enhancements, and regression items based on customer impact, business urgency, and cross‑functional dependencies.
· Performed detailed root‑cause and impact analysis for planning issues across supply and demand processes.
· Partnered with product teams to drive enhancements, improve system stability, and elevate customer satisfaction.
· Analyzed planning outputs to identify constraints, risks, and opportunities, enabling data‑driven decision‑making for customers.
· Managed customer service requests for Oracle products, ensuring timely and accurate issue resolution.
· Developed and updated knowledge management content to improve team efficiency and facilitate customer self-service.
· Analyzed planning outputs to identify constraints, risks, and opportunities, enabling data‑driven decision‑making for customers.
· Provided day‑to‑day functional and technical support to global customers, addressing planning issues, configuration questions, and process gaps.
· Conducted impact analysis on reported issues and delivered effective workarounds or permanent resolutions to minimize business disruption.
· Performed regression testing for Oracle Cloud quarterly upgrades, validating new functionalities and identifying potential impacts on customer environments.
· Advised customers on new features, best‑practice usage, and adoption strategies to maximize value from Oracle enhancements.
· Supported customers in navigating the Redwood UI, including configuration guidance, setup validation, and process optimization.
· Ensured smooth transition to Redwood features by providing training, troubleshooting, and configuration recommendations.
· Monitored team performance, providing constructive feedback for continuous improvement.
· Coordinated training programs for new team members, enhancing skills and knowledge.
· Maintain deep product expertise and stay current with new Oracle product releases and features.
· Operated strictly within Oracle’s global support processes, standards, and business procedures
· Led end‑to‑end implementation of Oracle Cloud Accounts Payable, including invoice processing, payment configurations, supplier management, and accounting setups.
· Configured payment methods, payment formats, disbursement bank accounts, payment templates, and payment process profiles.
· Designed and rebuilt complex multi‑level approval hierarchies for invoices, payments, and supplier onboarding using BPM workflows.
· Set up invoice imaging, OCR integrations, and automated invoice routing rules.
· Supervised technical teams in building integrations between Payables and external banks, procurement systems, and supplier networks.
· Designed integration architecture using OIC, REST APIs, SOAP services, and file‑based integrations for inbound/outbound AP transactions.
· Implemented third‑party supplier integrations, including onboarding, validation, and automated supplier updates.
· Led migration of AP invoices from Oracle EBS R12 to Oracle Cloud, including historical and open transactions.
· Converted legacy interface tables to FBDI templates, ensuring data accuracy, validation, and reconciliation.
· Defined systems strategy and led comprehensive Oracle Cloud ERP finance solution design efforts.
· Conducted requirement-gathering workshops, translating business needs into functional specifications.
· Managed configuration installation and troubleshooting to enhance client application experiences.
· Facilitated stakeholder meetings to gather feedback and resolve concerns and roadblocks.
· Collaborated with cross-functional teams to ensure integration alignment across various workstreams.
· Coordinated project timelines to guarantee smooth implementation phases.