Prempeh Fredua-Agyemang
Hagerstown,MD
Summary
Proven track record in enhancing facility security and inmate supervision at State of Maryland's (Department of Pulic Safety and Correctional Services) showcasing exceptional de-escalation techniques and stress tolerance. Leveraged first aid training and emergency response skills to maintain safety, achieving a significant reduction in contraband instances. Demonstrates strong conflict resolution abilities and a commitment to safety protocols. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated for close to year now in the position.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Maryland State Government
02.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Warehouse Picker
Staples
05.2019 - 02.2020
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Package Handler
Fed Ex Ground
08.2018 - 02.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Insurance Agent
Old Mutual Life Assurance
09.2014 - 07.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Accounts Officer
Trassaco Estate Development Company
01.2012 - 07.2014
- Input vendor payments and updated accounts to reflect new balances.
- Ensured timely vendor payments by managing invoice processing and expense tracking systems.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Collaborated with team members to develop new internal control measures, increasing overall financial security.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
High School Diploma -
Accra High School
Accra, Ghana12.1998
Skills
First Aid Training
Emergency Response
De-Escalation Techniques
Conflict resolution skills
Inmate Supervision
Policy Enforcement
Restraint Techniques
Safety and security enforcement
Search and seizure procedures
Self-defense techniques
Stress Tolerance
Facility Security
Timeline
Correctional Officer
Maryland State Government
02.2020 - Current
Warehouse Picker
Staples
05.2019 - 02.2020
Package Handler
Fed Ex Ground
08.2018 - 02.2019
Insurance Agent
Old Mutual Life Assurance
09.2014 - 07.2018
Accounts Officer
Trassaco Estate Development Company
01.2012 - 07.2014
High School Diploma -
Accra High School
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