Prennisha Carter
Marysville,OH
Summary
Dynamic leader with extensive experience in hospitality management, notably at Courtyard by Marriott, where I spearheaded front desk operations and significantly enhanced guest relations. Skilled in conflict management and data entry, my proactive approach resulted in improved operational efficiency and customer satisfaction. Excelled in mentoring teams to achieve excellence in service delivery and operational success.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Fairfield Marriott
Marysville, OH
02.2024 - Current
- Assisted in training new front desk clerks on proper procedures and protocols.
- Assisted with room reservations, changes and cancellations.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Kept records of room availability and guest accounts, manually or using computers.
- Responded to inquiries and room requests made online, by phone, and via email.
Assistant Front Desk Manager
Courtyard by Marriott
Cleveland, OH
01.2023 - 11.2023
- Maintained an up-to-date knowledge of all hotel policies, services, room rates, and special packages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved guest complaints efficiently and effectively while maintaining professionalism at all times.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Responsible for training new employees on proper front desk operations and procedures.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Operations Lead
Residence Inn By Marriot
Columbus, OH
04.2020 - 12.2022
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw daily operations of hotel staff, including housekeeping and front desk personnel.
- Resolved customer complaints in a timely manner while preserving good customer relations.
- Assisted guests at check-in, providing information on various services within hotel.
- Managed the inventory of supplies, equipment, and other resources within budget constraints.
Group Home Manager
Consumer Support Services
Columbus , OH
09.2008 - 02.2020
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Participated in team meetings to discuss cases and review clinical decisions.
- Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.
- Coordinated with family members and caregivers to provide education and support for managing behavioral health conditions.
- Provided crisis intervention services to clients in need of immediate assistance.
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
Education
Licensed Adjuster - Insurance
Adjusters Pro
Florida City, FLAssociate of Science - Behavioral Sciences
Columbus State Community College
Columbus, OHHigh School Diploma -
East High School
Columbus, OH05-2007
Skills
- Basic accounting
- Expense reporting
- Guest relations
- Data entry
- Hospitality services
- Office supplies inventory management
- Scheduling appointments
- Conflict management
- Problem-solving skills
- Oral and writing communication
- Customer service
References
References available upon request.
Timeline
Front Desk Receptionist
Fairfield Marriott
02.2024 - Current
Assistant Front Desk Manager
Courtyard by Marriott
01.2023 - 11.2023
Operations Lead
Residence Inn By Marriot
04.2020 - 12.2022
Group Home Manager
Consumer Support Services
09.2008 - 02.2020
Licensed Adjuster - Insurance
Adjusters Pro
Associate of Science - Behavioral Sciences
Columbus State Community College
High School Diploma -
East High School
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