Prentice Bonner
Carbondale,IL
Summary
Client-centered professional who combines patient care, leadership, and customer service experience with involvement in social service organizations that provide support for vulnerable populations. Attention to detail necessary to maintain accurate case notes, history, and data. Ensure a positive company image by providing courteous, friendly, and efficient customer service. Possess high level of sensitivity to human service issues. Act with integrity and treat others with patience, dignity, and respect. Communication Platforms – Zoom. Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
Overview
6
6
years of professional experience
Work History
Housekeeping
U.S Department of Veteran Affairs
Marion, IL
10.2023 - Current
- Keep facilities in clean and orderly condition.
- Manage time and priorities to ensure duties are completed within established timelines.
- Adhere to cleaning and safety techniques and practices.
- Act in a polite and professional manner when approached by clients to answer questions.
Direct Support Professional
NeuroRestorative
Carbondale, IL
09.2022 - 10.2023
- Provide training, assistance, and supervision to individuals receiving care in the areas of living skills and therapeutic recreation in residential and community settings.
- Assist with daily activities such as meal preparation, personal hygiene, shopping, cleaning, and medication administration.
- Work closely with our clinical staff to support the therapeutic and behavioral plans in place.
- Document activities and safeguard the confidentiality of private information.
- Rehabilitation Services
Residential Cleaner
P’s Cleaning Services
Carbondale, IL
03.2020 - 2023
- Responsible for the general cleaning and upkeep of client residences.
- Prioritized and organized work and ensured duties were accomplished by deadlines.
- Maintained confidentiality of client information.
- Team-oriented and dedicated to ensuring highest standards were met.
Key Holder / Retail Sales Associate / Customer Service
Torrid
Carbondale, IL
01.2022 - 09.2022
- Provided support to management team, opened and closed the store, and made certain standards for customer service were followed, and delegated tasks.
- Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.
- Worked as part of a team and interacted with diverse customers and staff members.
- Retail Clothing Store
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
01.2024
Skills
- Advocacy
- Counseling
- Case Management
- Social Services
- Healthcare Delivery
- Vulnerable Populations
- Crisis Intervention
- Crisis Response
- Intervention Strategies
- Behavioral Health Intervention
- Evaluation Methods
- Community Resources
- Public and Community Health Systems
- Program Planning
- Interview Techniques
- Delivery of Services
- Program Management
- Social Programs
- Family Dynamics
- Diversity
- Cultural Diversity
- Human Behavior
- Social Welfare
- Values and Ethics
- Medical Terminology
- HIPAA Compliance
- Interpersonal Professional Communications
- Allied Healthcare
- Health and Human Services
- Anatomy & Physiology
- Pathophysiology
ADDITIONAL EXPERIENCE
- McAlister’s Deli – Carbondale, IL | Cashier / Customer Service 03/2020 – 01/2021
- Staples – Carbondale, IL | Retail Sales Associate / Cashier / Customer Service 05/2019 – 01/2020
- Macy’s – Carbondale, IL | Retail Sales Associate / Cashier / Customer Service 11/2018 – 12/2019
- John A. Logan Community College – Carbondale, IL | Clerical Assistant 08/2017 – 06/2018
Timeline
Housekeeping
U.S Department of Veteran Affairs
10.2023 - Current
Direct Support Professional
NeuroRestorative
09.2022 - 10.2023
Key Holder / Retail Sales Associate / Customer Service
Torrid
01.2022 - 09.2022
Residential Cleaner
P’s Cleaning Services
03.2020 - 2023
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy