Prerna Bahirwani
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
17
17
years of professional experience
Work History
Customer Service Executive
Dipesh Enterprises
06.2012 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Evaluated interactions between associates and customers to assess personnel performance.
Technical Support Analyst
Genpact
04.2006 - 05.2009
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Monitored systems in operation and quickly troubleshot errors.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Promoted efficiency among departments with prompt resolution of system issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Authored technical requirement documentation to suit business goals and technological limits.
Education
MBA - Marketing Management And Research
Institute Of Technology & Management
India2012
Bachelor of Commerce - Computers
Osmania University
India2009
Skills
- System Implementation
- Professional Telephone Demeanor
- Microsoft PowerPoint
- Filing
- Appointment Coordination
- Active Listening
- Freight Operations
- Team Development
- Corporate Standards
Timeline
Customer Service Executive
Dipesh Enterprises
06.2012 - Current
Technical Support Analyst
Genpact
04.2006 - 05.2009
MBA - Marketing Management And Research
Institute Of Technology & Management
Bachelor of Commerce - Computers
Osmania University
Similar Profiles
Elan GurungElan Gurung
Barista Intern at Dipesh KhadgiBarista Intern at Dipesh Khadgi
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Kayode DamolaKayode Damola
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises
Varun VijayVarun Vijay
Customer Service Executive )( Customer Service Executive ) Social at NACustomer Service Executive )( Customer Service Executive ) Social at NA
Alexandra GogouAlexandra Gogou
Customer service executive at Netceed UK LimitedCustomer service executive at Netceed UK Limited