Prerna Thakur
Client Service Professional
Schwenksville,PA
Summary
Experienced Front Desk Receptionist with 1 years of proven success in managing high-volume environments. Skilled in implementing new systems and processes to improve efficiency and increase customer satisfaction. Total 13 years of Industry experience in customer service and quality control.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
CSP (Client Service Professional)
H&R Block Collegville
1 2024 - 4 2024
- Managed front desk of busy Tax consultant , greeting and checking in average of 40 clients per day with 95% satisfaction rating.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Answered multi line phone system to respond to inquiries and transfer calls to correct department and personnel.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Assisting Clients with their query using intranet AI technique of HR block.
- Guiding clients who need help with scanning, fax, downloading and uploading of documents for tax filing.
- Resolved customer issues quickly and notified supervisor immediately when problem escalated.
- Perform cash out closure at end of day.
Bakery staff
Henning’s in Harleysville
04.2022 - 01.2023
- Greets customers.
- Performs scheduling tasks including: calendar coordination.
- Working on given task sheet for next day schedules.
- Refilling of bakery products, checking expiry dates on process.
- Creates label for bakery stuff, packaging and refilling of shelf in timely manner.
- Helping customers with their queries and in search of items in grocery stores.
Billing Representative
British Telecommunication
08.2016 - 07.2019
- Aligned to large-market (40,000+ employees) Telecommunication client.
- Handling customer billing queries over email, chat, and phone.
- Working on company’s SOP and providing One-time Resolution to customer.
- Processing refunds, correction in bills, issuing checks.
- Updating customers on demands channels and creating bills for new additions in package with accuracy.
- Responsible for preparing excel sheet for daily transaction updating it to Manager.
- Problem-solving time-sensitive systematic issues.
- Trained and led onboarding of 5 new colleagues.
- Promoted to Quality Analyst for observing onshore billing calls after 14 months of employment.
Education
Bachelor of Arts - Arts And Entertainment Management
Delhi University
New Delhi 06.2002 - 07.2005
Skills
Mathematical skills: Accurate and efficient handling if cash, counting money quickly and accurately and basic arithmetic’s skills
undefinedTimeline
Bakery staff
Henning’s in Harleysville
04.2022 - 01.2023
Billing Representative
British Telecommunication
08.2016 - 07.2019
Bachelor of Arts - Arts And Entertainment Management
Delhi University
06.2002 - 07.2005
CSP (Client Service Professional)
H&R Block Collegville
1 2024 - 4 2024
Similar Profiles
Francisco TorresFrancisco Torres
Pressure Washer/ Special Projects at Block by Block Long BeachPressure Washer/ Special Projects at Block by Block Long Beach
Cesar BanuelosCesar Banuelos
Maintenance Ambassador at Block by BlockMaintenance Ambassador at Block by Block
Aurelio MontoyaAurelio Montoya
Cleaning Ambassador at Block by Block CaliforniaCleaning Ambassador at Block by Block California
Denise RubendallDenise Rubendall
Implementation Manager at Iron MountainImplementation Manager at Iron Mountain
James TexeiraJames Texeira
Prime Named Account Executive, Strategic Accounts at MuleSoft (Salesforce)Prime Named Account Executive, Strategic Accounts at MuleSoft (Salesforce)