Presbendy Collin
Irvington,NJ
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
4
4
years of professional experience
Work History
Banker
Citizens Bank
Springfield, NJ
05.2021 - Current
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Security Officer
Givaudan
09.2020 - 11.2021
- Patrols the premises, monitors surveillance systems, inspects structures, equipment, and access points, and grants access to staff
- Reports irregularities, informs policy and procedure violators, and restrains trespassers to prevent losses and harm
- Write comprehensive reports outlining what we see
- Must remain alert, looking ordinary throughout the shift.
Safety Coordinator
ShopRite
05.2020 - 05.2021
- Investigated safety incidents and drafted reports detailing results.
- Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace.
- Made recommendations to company policies and overall culture to improve worker safety.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Responded to emergency situations in most efficient, effective ways possible.
Education
Bachelor of Arts - General Science
Essex County College
Newark, NJ05.2022
High School Diploma -
Frank H. Morrell High School
Irvington, NJ06.2018
Skills
- Asset Management
- Regulatory Compliance
- Money Management
- MS Office proficient
- Exceptional customer service
- Qualified in commercial servicing
Timeline
Banker
Citizens Bank
05.2021 - Current
Security Officer
Givaudan
09.2020 - 11.2021
Safety Coordinator
ShopRite
05.2020 - 05.2021
Bachelor of Arts - General Science
Essex County College
High School Diploma -
Frank H. Morrell High School