Prescilla Juarez
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
Patron Service Manager
Tobin Center
09.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Attended community functions to promote awareness of organization and goals,recruit volunteers and expand network of donors and volunteers.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Managed team of 400 volunteer's calendar and verified coverage of key roles during volunteer unavailability.
- Held volunteer seminars and training sessions to promote solidarity between volunteers and understanding of mission and goals of organization.
- Managed aspects of program activities and services, overseeing operations of volunteers and mentors.
- Maintained relationships with volunteers to help establish rapport.
Guest Service Manager
Imagine Exhibits
03.2023 - Current
- Monitored staff training, scheduling and shift changes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance of 15 teammates and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Controlled store inventory and reviewed cash handling and operations reports.
Senior Manager of Guest Service
Botanical Gardens
08.2022 - 02.2023
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Planned and documented volunteer training provided, designing training programs.
- Tracked volunteer applications and conducted background checks to facilitate participation in volunteering programs.
- Managed aspects of program activities and services, overseeing operations of volunteers and mentors and personally corresponding with key donors.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Trained and motivated 20-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Formalwear Manager | Assistant Manager
Men's Wearhouse
04.2017 - 08.2022
- Maintain first-rate customer service and listen to wants/needs from client to strategize event
- Set deadlines for work projects and monitored progress
- Generate repeat business by developing and maintaining strong team devoted to customer service
- Use details such as colors, theme, and desires to help coordinate event/wedding
- Maintain goals of E-commerce and shipments
- Assist floor with sales, customer service issues, and wedding parties
- Maintain daily/weekly/monthly/year goals for overall success in store number goals
- Maintain $450,000 profit of sales for yearly average
- Maintain professionalism while assisting customer service issues/concerns
Wedding Consultant
David's Bridal
07.2014 - 01.2017
- Meet with customer to capture their specific needs, objective and budget constraints.
- Created comprehensive proposals outlining styling concepts and concepts for seasonal looks
- Developed comprehensive budgets for styling projects and ensured cost-efficiency
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Responded to telephone and in-person requests for information up to 50 brides monthly
- Followed up with existing customers to provide additional support and address concerns
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Maximized customer retention by resolving issues quickly
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Lead Sales Visual
Forever21
05.2013 - 01.2016
- Team up with upper management to plan and coordinate visual floor sets to accent themes.
- Work with team of 25 and instruct directions to finish project in timely manner.
- Trained, coached, and mentored new sales associates for maximum performance
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Used POS system to process sales, returns, online orders, and gift card activations
- Increased sales and customer satisfaction through personalized servicing
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques
Education
Associate of Applied Science - Business Management
Palo Alto College
San Antonio, TXHigh School diploma -
East Central High School
Skills
- Store opening and closing procedures
- Sales professional
- Conflict resolution skills
- Accurate money handling
- Team leadership
- Ability to work under pressure, fast business pace while meeting goals and expectations
- Flexible hours and able to work long hours
- Volunteer Coordination
- Department Management
- Marketing
- Budget Administration
- Volunteer Orientation and Onboarding
- Client Relationship Management
Timeline
Patron Service Manager
Tobin Center
09.2023 - Current
Guest Service Manager
Imagine Exhibits
03.2023 - Current
Senior Manager of Guest Service
Botanical Gardens
08.2022 - 02.2023
Formalwear Manager | Assistant Manager
Men's Wearhouse
04.2017 - 08.2022
Wedding Consultant
David's Bridal
07.2014 - 01.2017
Lead Sales Visual
Forever21
05.2013 - 01.2016
Associate of Applied Science - Business Management
Palo Alto College
High School diploma -
East Central High School
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