Prescilla Martinez
San Leandro,CA
Summary
Proven ability to maintain safe, efficient environments, as demonstrated at Dolores Street Community Services. Skilled in crisis management and compassionate communication, I excel in de-escalation techniques and customer service, ensuring high satisfaction levels and operational excellence without compromising on professionalism or safety standards.
Overview
2
2
years of professional experience
Work History
Shelter Monitor
Dolores Street Community Services
01.2024 - Current
- maintained a safe environment for all individuals within the facility at all times.
- Developed and maintained accurate records of programs and services.
- Provided crisis intervention services when necessary, deescalating situations calmly and effectively.
- Increased overall satisfaction among residents by actively listening to concerns and implementing improvements based on feedback.
- Ensured an orderly living environment by conducting room checks, resolving conflicts, and addressing maintenance issues promptly.
Sales Associate
Old Navy
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Quick Service Food Server
Jj's Fish House
08.2022 - 04.2023
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
- Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
Education
High School Diploma -
Castlemont High School
Oakland, CA06.2022
Skills
- Professional boundaries
- Motivational Interviewing
- De-Escalation Techniques
- Cross-cultural sensitivity
- Crisis Management
- Customer Service
- Problem-Solving
- Goal Setting
- Client Intakes
- Issue Reporting
- Compassionate communication
English
Spann
Languages
English
Full Professional
Timeline
Shelter Monitor
Dolores Street Community Services
01.2024 - Current
Sales Associate
Old Navy
11.2023 - 01.2024
Quick Service Food Server
Jj's Fish House
08.2022 - 04.2023
High School Diploma -
Castlemont High School
Similar Profiles
Juan Alejandro GarciaJuan Alejandro Garcia
Sr. Community Organizing Supervisor at Chinatown Community Development CenterSr. Community Organizing Supervisor at Chinatown Community Development Center
Merissa KirkMerissa Kirk
Street Outreach Team Lead at Boyle Street Community ServicesStreet Outreach Team Lead at Boyle Street Community Services
Sarah KellySarah Kelly
Developmental Service Worker at Main Street Community ServicesDevelopmental Service Worker at Main Street Community Services
Miguel MadrigalMiguel Madrigal
Carpenter at Commercial Casework Inc. Local 713Carpenter at Commercial Casework Inc. Local 713
Francois Angela CagayanFrancois Angela Cagayan
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix