Prescilla Perez
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Thrilled to see what the future brings hoping one day to join a managing team!
Overview
7
7
years of professional experience
Work History
Server
Knead Hospitality + Design
10.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Trained new hires on customer service protocols.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served high customer volumes during special events,nights and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lead Host
Alexandria Restaurant Partners
03.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Main Bartender
Longhorn Steakhouse
05.2016 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar presentable and well-stocked to meet customer needs.
Hostess
Old Ebbitt Grill
03.2020 - 09.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
GED -
T.C. Williams High School
Alexandria, VA07.2008
Skills
- Natural Leadership
- High-Volume Dining
- Server Training
- Suggestive Selling
- Guest Flow
- Adaptable and Flexible
- Performance Improvement
- Conflict and Complaint Resolution
- Transactions and Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Server
Knead Hospitality + Design
10.2021 - Current
Lead Host
Alexandria Restaurant Partners
03.2021 - 04.2022
Hostess
Old Ebbitt Grill
03.2020 - 09.2020
Server/Main Bartender
Longhorn Steakhouse
05.2016 - 01.2021
GED -
T.C. Williams High School
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