Summary
Overview
Work History
Education
Skills
Knowledgeandskills
Languages
Timeline
Generic

Presentina Tovar

Grand Prairie,TX

Summary

A multi-skilled professional with skills and qualifications seeking for a position to evolve and utilize my exclusive level of qualifications and modulate expertise in a company that offers growth.

Overview

4
4
years of professional experience

Work History

Billing Specialist

US Crew Change
08.2023 - 04.2024
  • Invoiced all customer receipts for flights, hotel stays and bus fares
  • Booked upon request flights, hotel stays and bus fares
  • Generated daily reports to ensure weekly invoicing was processed correctly and efficiently
  • Responsible for sending updated account information to clients
  • Provided updated and accurate reports of billing data to upper management
  • Received and tracked incoming payments as requested
  • Managed client account changes
  • (i.e
  • Refunds, payouts and credits)

Inventory Control Specialist

Geodis - Bath and Body Works Distribution
01.2023 - 04.2023
  • Ensured all products are put away and completed accurately on time
  • Responsible for collecting all data properly and inputting into correct spreadsheets
  • Stock freight according to assigned locations while effectively rotating product
  • Moved product from overstock locations to picking locations
  • Assisted in tracking down missing products for express orders and upon supervisors request
  • Worked closely with other departments to resolve discrepancies identified in material receipts
  • Conducted mandatory daily cycle counts and hourly upon supervisor request
  • Communicated with General Managers, warehouse supervisors and co-workers to ensure accuracy of work
  • Keep the warehouse organized and clean to maintain safety.

Inventory Control Specialist Lead

Carvana
12.2020 - 08.2022
  • Responsible for tracking and managing inventory at three facilities
  • Conducted onsite log counts to maintain the inventory control system accurate
  • Ensured all cars that were coming inbound were correctly staged, which included previous and present processing, and placed in the correct onsite lot for easy access
  • In charge of leading the shift and assigning duties and tasks
  • Administrate the process for returns of vehicles, trade ins, used vehicles and new vehicles that are coming in from all vendors
  • Responsible for ensuring all cars going outbound went through the process of receiving and staging to assign the correct location to prepare for delivery
  • Excellent knowledge with the Carvana Inventory and Purchase process
  • Responsible for tracking down missing or misplaced inventory and ensuring to correct any conflicting data
  • Operate and troubleshoot RFID and inventory tracking systems
  • In charge of locating, moving and staging vehicles as requested
  • Complete visual inspection of vehicles integrity and report any damage to management
  • Conducted team leadership to assist and attend weekly check ins with management.

Customer Service Representative

Lancome Inc
05.2020 - 11.2020
  • Tracked online email orders
  • Handled and resolved online claim disputes of shipped products
  • Tracked lost shipments for customers and provided them with information needed to resolve
  • Assisted customers with their online orders
  • Assisted customers with recommendations of products when ordering
  • Provided tracking information to customers on orders
  • Opened investigation tickets for customers with order issues
  • Assisted customers with the Reward Program and provided information to our current products
  • Opened workflow tickets for customers that ordered items over a certain budget amount.

Education

Skills

  • Billing systems and software
  • Insurance Verification
  • Invoice Processing
  • Data entry proficiency
  • Customer Engagement
  • Customer Service
  • Decision-Making
  • Administrative Support
  • Inventory Management

Knowledgeandskills

  • Ability to demonstrate commitment to leadership, boosting employee morale, improving retention and streaming policies and procedures.
  • Detail-oriented, critical thinker and superb problem-solving skills.
  • Ability to handle multiple priorities in fast-paced environments.
  • Fast learner in high demand areas within an adaptable environment of execution.
  • Strong phone contact handling skills and active listening.
  • Ability to maintain a positive attitude in high-stress situations.
  • Excellent Computer/Data Entry [10 key] skills.
  • Operating System; IE, Google Chrome, Firefox
  • Microsoft Outlook and Microsoft Office Software Programs (various versions)

Languages

Spanish
Native or Bilingual

Timeline

Billing Specialist

US Crew Change
08.2023 - 04.2024

Inventory Control Specialist

Geodis - Bath and Body Works Distribution
01.2023 - 04.2023

Inventory Control Specialist Lead

Carvana
12.2020 - 08.2022

Customer Service Representative

Lancome Inc
05.2020 - 11.2020

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Presentina Tovar