Presha Exline
Chariton,Iowa
Summary
Strategic Area Director known for high productivity and efficient task completion. Excel in leadership, strategic planning, and operational improvement. Strong communication, team collaboration, and problem-solving skills ensure success in driving business objectives and enhancing organizational performance. Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
4
4
years of professional experience
Work History
Area Director
Vibrant Home Care
05.2023 - Current
- The Area Director works strategically with leadership to successfully execute local, regional and corporate initiatives within the organization
- The Area Director will be involved in key initiatives and ensure those initiatives are aligned with the business objectives
- Supervises office staff and leads efforts to maximize service hours and customer service for clients, field staff and referral partners
- Responsibilities: Supervise office administration team in the Area Director’s region
- Supervise the caregiver/DSPs in the Area Director’s region
- Address performance or quality concerns
- Handle client escalations and resolution
- Identify hiring needs and lead recruitment strategies or efforts
- Interview and provide new staff orientations, as needed
- Provide ongoing/additional training, as needed
- Coordinate with Director of Quality Assurance in relation to Human Resource and Program compliance
- Assist with scheduling clients and Caregivers, as needed
- Assist with onboarding of new caregivers
- Other duties as assigned
- Demonstrated customer service skills and ability to de-escalate situations
- Computer/keyboarding skills: Microsoft office, excel, PowerPoint, Adobe
- Have an interest in serving the elderly or people with disabilities
- Excellent verbal and written communication skills
- Ability to provide customer service to all types of people of different age, race, gender, socioeconomic status and special needs
- Ability to manage multiple projects and deadlines; and thrive in a fast-paced environment
- Have a positive attitude and be a team player.
Social Services Director
Sunny View Care Center
10.2022 - 05.2023
- Assist each resident to adjust to the social and emotional aspects of illness, treatment and stay at the facility
- Relate effectively with residents, their families and staff and be knowledgeable of community agencies and resources available to help meet those needs
- Meet with residents periodically to provide assistance in obtaining physical needs or addressing psychosocial needs such as coping with illness or grief, adjusting to new surroundings and situations, and other concerns such as adjusting to placement
- Assist residents and families in utilizing community resources when not provided by the facility
- Assist with other disciplines in the total care of the residents through consultation, communication, and serving on committees as appointed
- Be involved in any resident complaint investigations (e.g
- Missing items, complaints regarding other residents, dependent adult abuse, etc.) Assist in the completion of routine and unscheduled required cognitive, mood and behavioral assessments
- Complete required care plans and assist with creating interventions to assist residents with adjustment to nursing facility care or to meet other psycho-social needs
- Initiate and maintain long term care insurance claims on behalf of residents and families
- Providing assistance with admissions and referrals when the Director is unavailable
- Field calls, inquire regarding admissions to appropriate levels of care (including PASRR) when needed
- Give tours of the facility, explain admission procedures, give or mail admission packets to prospective resident and/or family
- Review all referrals with the Director of Social Services
- Process the admission paperwork at the time of admission when needed
- Perform insurance verification and pre-authorizations (when applicable) for all admissions
- Inform staff that need to know of new resident's room number, time of arrival, pay source, etc
- When needed
- Help to maintain good working relationships with referral sources
- Care Conference & Medicare: Assist in the completion of the resident's Minimum Data Set Assessment related to cognitive, mood and behavioral issues
- Be an active member of the Interdisciplinary Care Conference Committee by:
- Encouraging residents and families to participate in Care Plan Conferences
- Attend Care Plan Conferences as scheduled
- Develop goals based on resident needs as identified in assessments, interviews and observations
- Communicate with other members of the Care Conference Committee to coordinate goals
- Serve as a team player with focus on the welfare of the resident and providing optimal care
- Maintain resident records in "Social Service" section of resident chart to include progress note entries, social history, social service assessment and any other pertinent information
- Progress notes will be done at least quarterly and will reflect the plan of care and overall functioning of the resident
- Familiar with Medicare skilled levels of care regulations.
- Established relationships with various governmental organizations for funding opportunities.
- Maintained records regarding client information, program progress.
- Reviewed applications for eligibility criteria and determined appropriateness of services provided.
- Coordinated with other departments to ensure efficient delivery of services.
Program Coordinator
West View Care Center
04.2022 - 10.2022
- Leading, directing, and coordinating the care management program
- Implementing program policies and procedures, ensuring compliance
- Support the program's development and growth
- Oversee the use of technology for the organizations operations
- Participate in the recruitment of new staff by interviewing applicants and providing input on hiring
- Orient and conduct regular training for CMs on casework methods and techniques to ensure each possesses the required competencies to successfully perform their job
- Conduct meetings with CMs on an individual basis to discuss specific case problems and work performance issues; provides written and verbal evaluations on an ongoing basis; counsel and if needed, discipline employees on work performance issues as necessary; seek advice from the Director of Client Services and/or Human Resources
- Conduct weekly/biweekly supervision with each Care Manager to review case details as it relates to case needs, overall well-being, and progress of each family
- Review timeliness, completeness, quality, and appropriateness; approve and monitor service plans with Quality Assurance and Utilization
- Ensure and track that staff is attending all training as required and remain updated with any needed certifications and Review all documentation to ensure service provisions are in compliance with DOH and the designated Health Home regulations.
- Prepared reports on progress towards program goals for management review.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Educated clients about mental health conditions, medications and self-care techniques.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with other service providers to ensure continuity of care for clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Intensive In-home worker
Great Circle- Kirksville Missouri
04.2020 - 11.2020
- Intensive In-Home Services is a 4 to 6 week crisis-intervention program designed to help keep families together safely
- It is a short-term, home-based, crisis intervention service offering families in crisis an alternative for remaining together safely, and averting out-of-home placement of children whenever possible
- The program combines skill-based intervention with maximum flexibility so that services are available to families according to their unique needs
- A family specialist works directly with family members in their home 8 to 10 hours a week for 4 to 6 weeks
- The specialist will help the family learn techniques to be successful
- Services are family-centered and based on assessed needs
- The safety of the children in the home is continuously assessed.
- Counseled clients on available resources within the community that could help meet their needs.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Attended court hearings as a representative of the organization when needed.
- Developed individualized care plans with input from clients and their families.
- Educated clients about mental health conditions, medications and self-care techniques.
LSI Foster Care Licensing and Support Worker
- Conducted pre-screening activities for potential foster families
- Wrote complete, thorough, and unbiased home study assessments or prospective and current foster and adoptive families, recommending licensure and/or adoption approval and submitting timely to HHS
- Met contract requirements for supportive contacts for Resource Families with or without placements
- Supported Resource Families to keep children stable for as long as a placement is needed
- Provided pre-service and/or in-service training as requested
- Assisted with or provides recommendations regarding match referrals
- Assessed strengths and limitations of placement options
- Assisted with troubleshooting procedures when matches are potentially late
- When requested to assist, promptly responds to provide one or more names of Resource Families who may meet the requested referral criteria for a child
- Documented contact with Resource Families timely using appropriate CareMatch procedures and required forms
- Assessed permanency needs of the child/youth
- Conducted initial, renewal, update, ICPC, and relative home studies as assigned
- Demonstrated professional written and verbal communication with HHS/JCS
- Traveled as necessary to complete functions of job including attending stakeholder meetings, meeting Resource Families in their home environment, attending training or support group venues
- Met with prospective or current Resource Families/children in their homes at designated intervals as required by contract at times of day on days of the week in which the family is available, which often would include evenings and weekends
- Supported pre-adoptive families through adoption to assure stability
- Maintained current and accurate awareness of all Iowa Administrative Code Resource Family licensing/approval standards
- Assisted Resource Families with remaining in compliance with standards.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Attended court hearings as a representative of the organization when needed.
- Developed individualized care plans with input from clients and their families.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in professional development activities related to case management best practices.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Conducted home visits to assess the safety of living environments for clients.
- Supported family members by providing information on local support groups.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
- Reviewed treatment plans against individual goals and healthcare standards.
- Transitioned clients to different providers based on progress or needs.
Education
Associates Degree Human Services -
Kaplan University
Bachelor's Degree Human Services -
Kaplan University
Skills
- Case Management
- Admissions
- Documentation
- Insurance Verification
- Time Management
- PasRR Assessments
- Communication
- PCC
- Teamwork
- Discharges
- Creativity
- Tours
- Problem-solving
- Care Conferences
- Leadership
- Medicare Meetings
- Organization
- Adaptability
- Openness
- Technical skills
- Team Management
- Staff Training and Development
- Operations Management
- Employee Performance Management
- Risk Analysis
- Documentation skills
- Risk Management
- Reporting skills
- Program Leadership
Awards
- Graduated with Honors
- Created a support group in Warren County, Is for foster/adoptive/relative parents in 2017 that is still going strong.
Timeline
Area Director
Vibrant Home Care
05.2023 - Current
Social Services Director
Sunny View Care Center
10.2022 - 05.2023
Program Coordinator
West View Care Center
04.2022 - 10.2022
Intensive In-home worker
Great Circle- Kirksville Missouri
04.2020 - 11.2020
LSI Foster Care Licensing and Support Worker
Associates Degree Human Services -
Kaplan University
Bachelor's Degree Human Services -
Kaplan University
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