Preshana Reyes
Branch Manager/Team Lead
Omaha,NE
Summary
Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems. Talented Sales Expert as possessing in-depth knowledge of sales techniques , as well as advanced understanding of Compliance . Personable and friendly with superb negotiation and presentation skills. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Management specialist dedicated to developing strategies and communications to help businesses reach and engage their target audiences. With broad background in operations, project and risk management. Enthusiastic team player dedicated to process improvements and staff development. Self-motivated Inside Sales Representative with excellent verbal and written communication skills. Experienced sales rep with territory management and closing experience. Energetic Sales Representative with over a decade of sales experience in-person and over the phone. Money-motivated with strong closing skills. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Overview
16
16
years of professional experience
Work History
Project Manager/ Insurance Claims Specialist/Contractor
HCS Restoration & Roofing LLC
Denver And Omaha , CO
04.2013 - 11.2016
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed new files to determine current status of damage claim and to develop plan of action.
- Implemented marketing strategies which resulted in growth and expansion.
- Obtained documents, clearance, certificates and approvals from the state to start a project.
- Researched and updated all materials required to start projects Directing and negotiating with crews and other owners. Directed the Repaired and replaced all types of roof membrane, sub roofing, sheathing and base materials.
- 11 years in roofing industry.
- Trained and supervised roofers in keeping state code requirements. Inspected problem roofs to determine the best repair procedures. Maintained job site records, daily reports, delay requests and weather reports.
- Reviewed and approved shop drawings and submittals. Produced time and cost estimates for change orders. Completed and submitted accurate work orders to office staff in a timely manner.
- Motivated field crew to uphold the highest levels of productivity, safety and quality. Increased skill base by pursuing continuing education activities on a regular basis.
- Education Directed planning, budgeting, vendor selection and quality assurance efforts.
- Monitored timelines and flagged potential issues to be addressed.
- Defined clear targets and objectives and communicated them to other team members.
- Supervised the work of crews offering constructive feedback on their work performance.
- Assessed vendor products and maintained positive vendor relations.
Project Manager/Insurance Claims Specialist
Colorado Superior Roofing
Omaha And Denver, NE
04.2012 - 11.2016
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Conducted full claim investigations and reported updates and legal actions.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared and submitted project invoices for review and approval.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Meeting with Adjusters to show storm damage and negotiate settlements to home owners.
- Implementing a 360 inspection on residents home for storm damage
Branch Manager/Sales Team Leader
Mayday Restoration LLC
07.2024 - 01.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Efficiency oversaw and managed over 300 jobs
- Managed Sub Contractors and jobsites
- Developed relationships with suppliers ABC and Becon
- Trained Sales Team
- Customer Service
- Sold over 78 Jobs
- Trained sales team in door to door sales and insurance claims process.
Team Manager
Superior Builders Inc
04.2024 - 07.2024
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Teach and train new employees in the field.
- Door to Door sales
- Trainer on proper exterior inspections and insurance claims
Direct Sales Representative
Cox Communications
Omaha, NE
01.2023 - 01.2024
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Met customers in homes D2D sales
- Mdu apartment property visits and built relationships
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
CCI Third Party Sales Solutions Specialist
Cox Communications
Omaha, NE
03.2018 - 02.2023
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Trained 14 new sales representatives on sales strategies and processes to reduce process gaps.
- Identified opportunities for growth within Omaha Central territory and collaborated with sales teams to reach sales goal.
- Prepared sales presentations for CO workers showing success and credibility of Cox Communication products.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of Cox services and performed competitor analysis of Century Link , Direct TV, AT&T
- Communicated product quality and market comparisons by creating sales presentations. Referrals, Self Presentation in store , NPS improvement, Sales strategies, Competitors info
- Held one-on-one meetings with sales teams to identify selling hurdles and offered insight, including sales performances , customer service expectance ,into how best to remedy such.
- Monthly exceeded goals for sales, revenue and profit margins.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings holding customers satisfaction for 90 day retention, Won national awards.
- Developed compelling presentation decks to gain approval for ideas and communicate results. Holding team meetings to discuss results and taking feedback for improvements.
- Led solution selling strategy initiatives to maximize sales of Cox services.
- Provided recommendations to promote brand effectiveness and product benefits.
Regonal Solution Specialist
Retail - 3rd Party
Omaha, NE
01.2021 - 01.2021
- Efficient in operations and coding in ICOMS and effectively in ICE
- Trained in Retail Operations and procedures of opening and closing down retail store.
- Backoffice and POS savvy
- Sales, Retention, Equipment
- Continuously Exceeding PSU, MRC quotas
- Completed and Graduated from Trailblazers Program
- NPS Champion of store.
- Lead NPS huddles to help improve team’s performance
- Promote and Practice 5EBs to insure better customer experience
- Implemented corrective actions to fix root causes of various issues
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
Account Manager (TEAM LEAD)
Big Media Management/ Smart Circle
Omaha, United States
11.2016 - 10.2017
- Handled 3 client companies At&t DIRECTV, Cox, CenturyLink and brought in 300+ new accounts in a 11-month period.
- Met with an average of 100s of members per week consistently.
- Effectively led and mentored a team of Distributors and Account
Managers and Trainees
- Oversaw sales forecasting, goal setting and performance reporting for my team.
- Negotiated prices, terms of sale and service agreements.
- Monitored market activity and quoted pricing to maintain
healthy profit margins.
- Organized joint sales calls with current customers and outside
vendors.
- Exceeded team sales goals by keeping consistent.
- Trained peers and management team in training classes and out in the field.
- Maintained a central database of key contacts by networking about financial impact and key issues.
- Built client relationships by acting as the liaison between the customer service and sales teams.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Obtained and evaluated credit information about prospective customers.
*Maintained the highest level of customer service at all times.
Canvassing Team Leader/Crew Trainer/Call Center Supervisor
A1 Roofing
Denver, CO
06.2009 - 04.2012
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Discussed customer feedback with management to optimize customer experience.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
- Responded to customer questions and objections to address concerns and build rapport.
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction.
- Collaborated with marketing team to develop promotional materials for canvassing activities.
- Delivered persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
- Met and exceeded daily and weekly sales targets to contribute to overall business success.
- Analyzed and evaluated data, identifying trends in recruitment process.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Trained canvassing crews to lead set and hit goals
- Created call center for company to generate leads and potential customers.
- Hit and exceeded company goals of 150 leads a week generated by call center
- Hit and exceeded company goals of 100 leads a week on appointment setting.
Education
No Degree - General Studies
Front Range Community College
01.2005
Skills
- Project planning and development
- Negotiations expert
- Procedure development
- Multi-site operations
- Advanced problem solving
- Public speaking
- Excellent work ethic
- Strong conflict resolution skills
- Customer service
- Talented multi-tasker
- Customer relationship building
- Strong team player
- Strong written and verbal communication skills
- Staff development
- Goal-oriented
- Microsoft Outlook, Word and Excel
- Sales Expert
- Strategic planning
- Project management
- Door to Door
- MDU
- Cold Calls
- Computer-savvy
- Student mentality
Team leadership
Decision-making
Relationship building
Team building
Sales presentations
Product knowledge
Sales process
Conflict resolution
Sales strategy
Social media marketing
Time management abilities
Adaptability
Sales reporting
Customer retention
Sales training
Pipeline management
Sales techniques
Account management
Territory management
Direct sales
Goal setting
Customer engagement
Team collaboration
Multitasking Abilities
New market research
Contract negotiation expertise
Market research
Business growth and retention
Door-to-door sales experience
Operations management
Staff training and development
Sales targeting
Staff supervision
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Branch Manager/Sales Team Leader
Mayday Restoration LLC
07.2024 - 01.2025
Team Manager
Superior Builders Inc
04.2024 - 07.2024
Direct Sales Representative
Cox Communications
01.2023 - 01.2024
Regonal Solution Specialist
Retail - 3rd Party
01.2021 - 01.2021
CCI Third Party Sales Solutions Specialist
Cox Communications
03.2018 - 02.2023
Account Manager (TEAM LEAD)
Big Media Management/ Smart Circle
11.2016 - 10.2017
Project Manager/ Insurance Claims Specialist/Contractor
HCS Restoration & Roofing LLC
04.2013 - 11.2016
Project Manager/Insurance Claims Specialist
Colorado Superior Roofing
04.2012 - 11.2016
Canvassing Team Leader/Crew Trainer/Call Center Supervisor
A1 Roofing
06.2009 - 04.2012
No Degree - General Studies
Front Range Community College
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