President Malaga
El Paso,United States
Summary
Hardworking Information Systems Technician offering 8 years of success in hardware and software installation and configuration. Extensive experience with diverse applications, operating systems, and platforms.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Internet/Video Specialist
Charter Spectrum
10.2021 - Current
- Installed and configured client modems and routers, ensuring successful connections to Internet Service Providers (ISP).
- Delivered exceptional customer service by resolving clients' issues on the first call, ensuring efficient and effective support.
- Ensured seamless telecommunications delivery by expertly managing cable services, providing excellent service from networks to users.
Lead Email Specialist
Bluehost
08.2017 - 01.2020
- Optimized email server performance through effective management and client support.
- Secured email servers by conducting vulnerability scans and implementing preventative measures.
- Resolved complex trouble tickets daily, reducing downtime and enhancing client satisfaction.
Information Technology Specialist
US Army
07.2010 - 10.2016
- Enhanced IT department productivity by identifying and implementing process improvements in Active Directory management.
- Optimized network reliability by conducting regular maintenance on servers, switches, routers, and other critical networking equipment, ensuring maximum uptime.
- Managed secure SIPR and NIPR network operations for military installations in domestic and combat environments.
Education
Certificate of Completion - Information Technology
US Army Signal School
Fort Gordon,GAAssociate of Applied Science - Information Systems And Security
Western Technical College
El Paso, TXSkills
- Technical Troubleshooting
- Risk Assessment
- Network Troubleshooting
- Active Directory Management
- Strategic Planning
- Adaptable
Certification
- CompTIA A+ Certified
- CompTIA Network+ Certified
- CompTIA Security+
Timeline
Internet/Video Specialist
Charter Spectrum
10.2021 - Current
Lead Email Specialist
Bluehost
08.2017 - 01.2020
Information Technology Specialist
US Army
07.2010 - 10.2016
Certificate of Completion - Information Technology
US Army Signal School
Associate of Applied Science - Information Systems And Security
Western Technical College
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