Presilla Williamson

Over see the outcome of 4 locations, in the Seminole county AUV for market is $4.1 Million.

• Managed all personnel matters within the district including recruitment, hiring PEOPLEMATTERS-INDEED, performance reviews, disciplinary actions.
• Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
• Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits. Using all job tools.
• Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
• Reviewed inventory levels at each store in order to ensure adequate stock availability.
• Payroll- ADP, PAYCOR, PAYCOM-PAY CARDS,
• Identified and developed top talent to promote performance.
• P&L'S Review
• Contractors/VENDORS
• City License /CO
• Steritech /Health Department
• MICORS / 360IQ/ZENPUT/SICOM/RTI/EXCEL

Supervision of 10 locations in the Orlando and Kissimmee area. Duties:

• People - My role is to coach and support managers in operations, the Health Department, passing SteriTech, hiring and training, setting up interviews for managers, and following up on overall performance. Evaluated individual performance, and provided feedback on areas of improvement. Managing turnover of 150% or lower, manager turnover at 10% or lower.
• Sales are up 24% from the company's 19%. Forecasting weekly target goals, marketing, fundraising, coordinated sales promotion activities- such as preparing merchandise displays, menus, and advertising. Put together marketing tents and catering. Forecasted schedules based on sales trends. Conducting weekly meeting to go over inventory, purchases, labor, all cash handling (voids, refunds, discount audits, and deposits.) Monthly safety audits. I went from a 4.2 million to a 5.4 million area in my length of time.
• Administration: I speak to all vendors and landlords. Attending weekly board meetings to speak about the area as a whole. Public speaking to 50 to 100 people. Payroll: 8,850; I-9s; evaluating PTO time for managers; hiring and onboarding; and verifying weekly payroll details for errors. Labor: 23%.
• Vendors: Ace Grease Trap Cleaning, US Foods, Massey's Pest Control, Landlords, and Property Managers.
• Steritech - Auditors 90.

Responsible for providing guidance and leadership to both stores. Creating a positive culture and maintaining high team morel. executing and developing goals to achieve a positive out come. Managing day to day operations, able to identify problems and innate a appropriate corrective action. Worked through covid, having to close the game room and come up with ways to stay open. We had increased food sales by 5% but creating a cec take out. Marketing through instagram, Fb, snap chat and tiktok.

SKILLS

• Sales Growth - bring sales up by 5% in less than two month/ form prier year

• Inventory - managing food at a 21% allowed at 23% , cost control by appropriately ordering based off food sales trend, and on hands.

• Labor management Budgeting labor off forecast-ed sales and trends from last year. Adjusting through the week as needed based off sales. saving 3-10 hours a week.

• P&L's

• HR- I-9's, E-Verify, and 8850's

• Controllables - out side vendors, landscaping , and up keeping of location

• Team Building hiring ,on- boarding , coaching , creating managers and shift leads

• Serve Safe- Ensure a safe and sanitary restaurant by impalimenting the stores process on food safety. making sure all staff have the appropriate certification. maintaining log books and health department standards.

• P.O.S systems - excel, micros and spreed sheets

• Capacity of 250-75

Overseen 6 locations 4 as a DM

Inventory, staffing, marketing and training. I have relocated for Sonic six times to rebuild sales and to make sure that profit is getting to the bottom line on P&L's.

(Home store-Foley Alabama) , Daytona, port richly, Naples, FTmyers, cape coral, Hialeah, miami). I have held down number 1 in food cost in the company for 2 yrs. running 3 beach stores and one off coast. Managing 15 to 65 employees at a time, including school kids, adults, and even exchange students during the summer. I was the training store in Foley, Alabama. Crew, managers, and general managers. I had five managers train with me at one time. In charge of payroll, I-9s, 8850s, new hire paperwork, labor laws, marketing—going into the community and schools—and audits. Passing all audits when due at a 92 and above. Sales increase by 8% to 12%, and sometimes more. Went from a $1.1 million store to a $1.3 million store in half a year. Naples went to fix the store, turning it around by increasing sales. Reaching out to the community. Starting up third-party deliveries: Uber, DoorDash, Postmates, winning the guest back with great customer service, and a clean store. Supporting two other stores with their inventory and schedules.

Worked as a unit supervisor over four stores.

Overseeing P&L's

Hiring Mangers

Labor Laws

Payroll

HR

Maintenace

Cost and Expenses

I was responsible for the whole unit operations. Staffing, hiring, orders, deposits, and the maintaining of store up keep. Catered to local business to increase sales. Held events at high schools for publicity. In my first year I was able to obtain unit director of the yr and received awards for increasing transactions, fewest complaints, lowest turnover, and good food cost.

Reason for leaving: Moved to New Mexico

Duties: Front of house manager, responsible for coordinating daily front of house restaurants responsibilities. Controlled Operational cost / Wine, Beer, Liquor, plates and cups for bar. Train new and current employees on proper customer service techniques, FATERS / pairing of food and wine for up selling techniques. Was able to retain information on menus and store policies. Implementing food safety polices. Learned how to make all dish to support kitchen when needed. Responsible for setting up special events and party's . Did wine tastings events to bring in sales. manged capacity of 300-900 people alone. In charge of large party's , weddings, and social events.

Skills

• Hot schedules

• Wine and Beer orders/ some wine knowledge

• Produce Orders

• Entertainment

• 4 weeks cooking class

• liquor license - (expired)

Reference - They closed- change in management