Presley Blancett
McKinney,TX
Summary
Dynamic Operations Manager with a proven track record at Red Stix Asian Street Food, excelling in process improvement and customer relationship management. Enhanced team efficiency and guest satisfaction through innovative cocktail menu development and effective scheduling. Adept at multitasking in fast-paced environments while ensuring compliance with safety regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
Red Stix Asian Street Food
Dallas, tx
07.2020 - Current
- Coordinated daily operations to optimize team efficiency and workflow processes.
- Managed scheduling, training, and inventory control to enhance operational effectiveness.
- Supervised employee workflows to maximize productivity and uphold quality standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored and improved process efficiency, team performance, and customer service delivery.
- Ensured compliance with safety regulations, fostering a safe work environment for all personnel.
- Identified deficiencies through root-cause analysis and implemented corrective measures.
- Developed innovative cocktail menus to enhance guest engagement and experience.
Board Room Captain
Morton's Steakhouse
Dallas, tx
05.2012 - 01.2020
- Assisted in planning and organizing events for diverse audiences.
- Collaborated with team members to ensure smooth event execution.
- Managed logistics, including venue setup and equipment arrangements.
- Supported guest registration and provided customer service during events.
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Recommended menu items based on guest preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Waitress Trainer
Saltgrass Steakhouse
Rockwall, Texas
06.2007 - 06.2012
- Trained new waitstaff on menu knowledge and service standards.
- Assisted in onboarding processes for new hires through hands-on training.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Explained various techniques used in handling large groups of customers efficiently.
Education
Bachelor of Science - Religious Studies
University of North Texas
Denton, TX05-2020
Skills
- Operations management
- Scheduling optimization
- Inventory control
- Process improvement
- Quality assurance
- Customer relationship management
- Cocktail mixing and menu development
- Event coordination
- Attentive service
- Multitasking in fast-paced environments
Certification
- TABC
- Food Handlers
Timeline
Operations Manager
Red Stix Asian Street Food
07.2020 - Current
Board Room Captain
Morton's Steakhouse
05.2012 - 01.2020
Waitress Trainer
Saltgrass Steakhouse
06.2007 - 06.2012
Bachelor of Science - Religious Studies
University of North Texas