Summary
Overview
Work History
Education
Skills
Timeline
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Presley Carrillo

San AntonioSan Antonio,Texas

Summary

Proven leader in food service management, adept at cost control and operations management, demonstrated at Chipotle Mexican Grill with a focus on profitability and customer satisfaction. Excelled in fostering teamwork and promoting diversity, while enhancing service quality through innovative scheduling and inventory strategies. Skilled in performance evaluations and hiring, ensuring a high-caliber team committed to excellence.

Overview

9
9
years of professional experience

Work History

General Manager of Food Service

Chipotle Mexican Grill
05.2019 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

Crew Member

Buffalo Wild Wings
08.2015 - 10.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.

Education

Dental Assistance Degree - Dental Assisting

Texas Dental
San Antonio, TX
05.2018

High School Deploma -

Brennan High School
San Antonio, TX
06.2015

Skills

  • Operations Management
  • Cost Control
  • Creativity and Innovation
  • Marketing and Promotions
  • Scheduling and Rostering
  • Customer Service
  • Performance Evaluations
  • Hiring standards

Timeline

General Manager of Food Service

Chipotle Mexican Grill
05.2019 - Current

Crew Member

Buffalo Wild Wings
08.2015 - 10.2019

Dental Assistance Degree - Dental Assisting

Texas Dental

High School Deploma -

Brennan High School

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Presley Carrillo