Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Presley Diakow

Crystal Lake,IL

Summary

Dynamic professional with a proven track record at Regal Cinemas, adept in money handling and fostering customer relations. Excelled in enhancing customer satisfaction and mentoring staff, promoting a culture of teamwork and efficiency. Skilled in both leadership and financial management, significantly reducing discrepancies and improving service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Regal Cinemas
08.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Floor Staff Member

Regal Cinemas
08.2021 - 08.2022
  • Upselling concession items.
  • Staying on task in a busy environment.
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.

Lot Manager

Golden Age Cinemas
05.2020 - 08.2022
  • Managed the flow of traffic to get cars parked.
  • Managed the projector/projection booth.
  • Handled guest complains/concerns.
  • Handled all cash actions.
  • Keeping employees on task.
  • Ensuring a safe environment for all employees and guests.

Education

None -

Mchenry East Highschool
McHenry, IL

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Certification

Mangers food handlers permit

Timeline

Assistant Manager

Regal Cinemas
08.2022 - Current

Floor Staff Member

Regal Cinemas
08.2021 - 08.2022

Lot Manager

Golden Age Cinemas
05.2020 - 08.2022

None -

Mchenry East Highschool

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Presley Diakow