Presley Gonzales
Charlotte,NC
Summary
A freshmen college student and retail representative with 3+ years of experience in customer service, customer care, team management, visual marketing, and leadership positions. Managing to land 2 separate key holder/management positions at only 18 years old. Additionally having social media design, marketing and video editing experience. Have been praised and recognized for work ethic by every manager they have ever worked for, including regional managers. No doubt can learn how to do any job due to being extremely versatile. Never backs down or afraid of a challenge, and are always ready to tackle a task as quickly and efficiently as possible.
Overview
8
8
years of professional experience
Work History
Key Holder
Old Navy
11.2023 - Current
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Streamlined opening and closing procedures as integral member of store staff.
- Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
- Propelled market share to surge ahead of competitors
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- In charge of opening and closing store, overseeing Leadership tracker, sales, credit card/loyalty tracker for the day
- Maintained personal 3.2 credit card percentage for the quarter
Product Placement Supervisor
Old Navy
06.2023 - 08.2023
- Supervised truck and shipment before store opening
- Arrived to store at 5 am with shipment team where opened boxes and went over plan for that shipment
- Maintained goal of opening all shipment by 8:30am and getting it put out by 10am
- Managed UPH and tracker
- Developed innovative merchandising strategies to enhance product visibility and stimulate consumer interest.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with management to develop sales targets, motivating the team to exceed expectations consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Evaluated staff performance regularly, offering constructive feedback and implementing professional development opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Counted registers for opening and closing
Senior Women's Lead
Old navy
03.2023 - 06.2023
- Managed cash and card transactions, sold gift cards, and promoted loyalty membership card
- Fold and maintain sales floor for customers to have easier access to clothes
- Lead under Women Manager
- Manage women's and mens visuals and sales
- Follow and complete monthly visual guide
- Direct sales associates to create a positive and effective team
- Manage transaction and sales percentage
- Assigned tasks and responsibilities by management
- Responsible for signage, promotions, and markdowns
- Arrived at store at 5am to do shipment every Tuesday and Thursday
Sales Associate
Old Navy
04.2022 - 03.2023
- Built relationships with customers to encourage repeat business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained store appearance by folding and cleaning regularly
Crew Member
Bojangles
08.2020 - 12.2021
- Served 50+ customers per shift, maintaining a wait time of less than 30 seconds per order
- Managed cash and card transactions, sold gift cards, and promoted loyalty membership card
- Provided recommendations for add-ons and drinks, exceeding personal sales targets by 5% or more
- Collaborated with cashiers to cover shifts for ill coworkers, bolstering a team environment
- Greeted diners with a friendly attitude, resulting in 97% positive customer feedback.
Dog/baby Sitting
Self employed
01.2016 - 01.2020
- Baby sat for families in afternoons and house sitting for families over weekends
- Experience walking dogs and dog sitting for families
- Had 4 dogs and 3 cats of their own, took this experience to dog sitting and walking.
Education
BBA - Business Marketing
Central Piedmont Community College
Charlotte, NC05.2027
Highschool diploma -
West henderson
Asheville, NC01.2023
Skills
- Handling Complaints
- Employee Training
- Reporting and Performance Analysis
- Merchandise Promotion and Display
- Alarm systems
- Customer Service
- Customer Credit Management
- Cash Drawer Reconciliation
- Product Sales
- Inventory and Stocking
- Social Media Management
- Video Editing
- Adobe InDesign
- Adobe premiere
- Team Leadership
- Project Planning
Accomplishments
First employee to receive employee of the month twice, first receiving it in august of 2022, then january of 2023. Recognized for excellent customer service in october of 2023.
Timeline
Key Holder
Old Navy
11.2023 - Current
Product Placement Supervisor
Old Navy
06.2023 - 08.2023
Senior Women's Lead
Old navy
03.2023 - 06.2023
Sales Associate
Old Navy
04.2022 - 03.2023
Crew Member
Bojangles
08.2020 - 12.2021
Dog/baby Sitting
Self employed
01.2016 - 01.2020
BBA - Business Marketing
Central Piedmont Community College
Highschool diploma -
West henderson
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