Presley Guerrero
Rowlett,TX
Summary
Proficient IT Support Specialist with a strong focus on technical documentation, problem-solving, and customer service. Experienced in managing IT resources and inventory to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
IT Support Specialist - Senior
Forney ISD
01.2026 - Current
- Documented support requests and resolutions in ticketing system for future reference.
- Monitored and maintained inventory of IT equipment, ensuring availability for staff use.
- Supported deployment of new technology solutions, adapting quickly to changing requirements.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and in person.
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to end users.
- Managed vendor relationships to ensure reliable service delivery while maintaining cost efficiency.
IT Support Specialist
Forney ISD
05.2023 - 01.2026
- Developed user guides and training materials to enhance staff understanding of technology resources.
- Monitored ticketing system to track issues and prioritize IT support requests efficiently.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
Student Technician
Forney ISD
08.2021 - 05.2023
- Provided technical support for classroom technology, ensuring functionality and accessibility for students and staff.
- Led initiatives to streamline inventory management for tech supplies, reducing downtime during critical periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
Education
High School Diploma -
05.2023
- Extracurricular Activities: Varsity Soccer & Student Technician
Skills
- Technical documentation
- Communication
- Problem-solving
- Inventory management
Accomplishments
- Established the department wide bulk inventory method for assets and parts.
- Consistently remained in the top 3 for total tickets closed since 2021.
- Created district wide used systems like radio management, RFP and In Repair sheets that are available to the campus staff.
Timeline
IT Support Specialist - Senior - Forney ISD
01.2026 - Current
IT Support Specialist - Forney ISD
05.2023 - 01.2026
Student Technician - Forney ISD
08.2021 - 05.2023
Forney High School - High School Diploma,