Presley Hill
Muncie,IN
Summary
Self-motivated with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
5
5
years of professional experience
Work History
Assistant Front End Manager
Menards
Muncie, IN
05.2022 - Current
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Monitored sales activities to ensure compliance with established procedures.
- Supervised cashiers in handling transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the front end area including opening and closing duties.
- Tracked employee hours to ensure accurate payroll records were maintained.
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Server
Texas Roadhouse
Muncie, IN
01.2019 - 10.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Some College (No Degree) - Counseling Psychology
Ball State University
MuncieSkills
- Customer Service
- Complaint resolution
- Staff Management
- Problem-solving skills
References
References available upon request.
Timeline
Assistant Front End Manager
Menards
05.2022 - Current
Server
Texas Roadhouse
01.2019 - 10.2023
Some College (No Degree) - Counseling Psychology
Ball State University
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