Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Presley Hood

Barstow,California

Summary

Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments. Talent for handling administrative aspects while going above and beyond requirements to satisfy management, improve operations and increase quality of service and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager /Social Media Manager

On The Rise INC
Barstow, California
12.2019 - Current
  • Supervising visits between children and visiting family.
  • Completing Visitation Summary reports.
  • Transporting children to and from court.
  • Assisting with intake and placement change of children.
  • Assisting the Agency Social Worker in the field during child contact visits.
  • Successfully running the Administration Office
  • Ordering supplies for 5 offices
  • Event Planning
  • Social Media content producer
  • Fingerprinter for Accurate Livescan
  • Assisting clients and customers
  • Problem solving
  • Assisting our Executive Director
  • Managing confidential files
  • Community outreach program manager
  • Working with the community for donations and events

Community Associate

Cubework
Torrance , CA
08.2019 - 12.2019
  • Planned and implemented regulations and guidelines targeted for optimum success within our buildings.
  • Created and updated schedules for all Tenants group operations and meetings.
  • Monitored and documented payments and client data.
  • Conducted tours of all three locations I was in charge of, described features and promoted services.
  • Ensured all buildings were clean and stocked.
  • Contact person for all Tenants when they had issues to be resolved or general questions.
  • Conducted meetings and presentations for new ideas and or issues within our department.
  • Communication with colleagues on a daily basis to seek guidance or give direction for problem solving.

Material Coordinator Lead

TECHNICA LLC
Barstow, California
07.2014 - 08.2019
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Managed quality assurance programs including on site evaluations, internal audits and customer surveys.
  • Led Inventory team in completing all projects requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Worked with Inventory team to resolve problems, improve operations and provide exceptional customer service.
  • Worked with all customers to understand requirements and provide exceptional service.
  • Developed team communications and information for all Inventory meetings meetings.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Ensured all employees were following their SOP’s and hitting all of our monthly goals as a team.
  • Implemented procedures for all employees on my team to follow which helped them with their everyday work.

Shift Leader

Starbucks
Barstow , CA
08.2012 - 07.2014
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Assigned daily employee tasks and monitored activity and completion.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Coached team members in techniques necessary to complete job tasks.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Barstow High School
Barstow, California

Skills

  • Ability to multi-task
  • Strong relation skills
  • Ability to plan, organize, and execute work within an established time parameter
  • Basic administrative knowledge
  • Excellent customer service skills
  • Strong listening skills with a positive attitude
  • Effective within a team or independently
  • Detail-oriented
  • Quick learner
  • Extremely goal-oriented
  • Ability to train, lead, and coach others
  • Excellent communication skills
  • Data entry and basic computer knowledge

Certification

Certification in Helping Teens Through Loss

Timeline

Office Manager /Social Media Manager

On The Rise INC
12.2019 - Current

Community Associate

Cubework
08.2019 - 12.2019

Material Coordinator Lead

TECHNICA LLC
07.2014 - 08.2019

Shift Leader

Starbucks
08.2012 - 07.2014

High School Diploma -

Barstow High School

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Presley Hood