Presley Maddron
Decatur,Tennessee
Summary
Dedicated customer service representative skilled in resolving inquiries and concerns. Proven ability to enhance customer satisfaction while ensuring compliance with regulations and company policies.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Ameri Health Caritas
Decatur, TN
03.2026 - Current
- Resolved customer concerns professionally, contributing to high satisfaction rates and positive member experiences.
- Assisted members with inquiries about benefits eligibility and claims processing, enhancing their understanding of services.
- Researched and resolved billing claims and coverage discrepancies, improving accuracy and member trust in billing processes.
- Documented customer interactions accurately within company systems.
- Protected confidential member information in compliance with HIPAA regulations.
- Consistently achieved quality assurance and productivity targets in a fast-paced call center.
Head Cashier
Lowe's
Athens, Tennessee
02.2025 - 03.2026
- Supervised front-end cashiers and coordinated daily checkout operations to ensure smooth customer transactions.
- Trained and mentored new cashiers on company policies and customer service standards.
- Resolved customer concerns promptly while delivering exceptional service.
- Assisted customers with purchases, returns, exchanges, and account inquiries.
- Balanced cash drawers and ensured adherence to accurate cash handling procedures.
- Maintained organized, customer-focused front end to improve overall shopping experience.
Packer/Shipping and Receiving Clerk
Amazon
Charleston, Tennessee
09.2020 - 02.2025
- Collaborated with team members to consistently meet and exceed daily packing goals.
- Packed items following size and weight specifications.
- Conducted quality assurance inspections on packages to guarantee shipping standards.
- Weighed and measured packages to ensure shipping accuracy.
- Stacked cartons on pallets according to established procedures.
- Ensured clean, organized, and safe work areas to facilitate efficient operations.
Cashier/Returns Processor
Walmart
Sweetwater, Tennessee
09.2017 - 09.2020
- Handled merchandise returns, exchanges, and refunds in accordance with company policies.
- Verified receipts and processed return transactions using the point-of-sale (POS) system.
- Processed cash, credit, debit, and digital payments accurately while maintaining a balanced cash drawer.
- Delivered friendly, efficient customer service by assisting shoppers with purchases and addressing questions or concerns.
- Resolved customer issues professionally, enhancing overall shopping experience.
- Scanned and bagged merchandise efficiently while maintaining accuracy and speed.
- Followed company procedures for loss prevention, cash handling, and customer privacy.
Education
High School Diploma -
McMinn County High School
Athens, TN05-2016
Roane State Community College
Harriman, TNSkills
- Benefits eligibility
- Claims processing
- Billing dispute resolution
- HIPAA compliance
- Customer relationship management
- Transaction accuracy
- Effective communication
- Problem solving
- Dispute resolution
- Team collaboration
- Organizational skills
- Sales support
- Organizational skills
Accomplishments
- Top Performer
Timeline
Customer Service Representative
Ameri Health Caritas
03.2026 - Current
Head Cashier
Lowe's
02.2025 - 03.2026
Packer/Shipping and Receiving Clerk
Amazon
09.2020 - 02.2025
Cashier/Returns Processor
Walmart
09.2017 - 09.2020
High School Diploma -
McMinn County High School
Roane State Community College