Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Presley Merrill

Gilbert,AZ

Summary

Dedicated and driven bartender/server with a proven track record of excelling in fast-paced environments. Exceptional multitasking abilities, customer-focused, and recognized for outstanding contributions, including being awarded Employee of the Month. Proficient in cocktail preparation and POS systems, with a passion for ensuring customer satisfaction through elevated dining experiences.

Overview

8
8
years of professional experience

Work History

Server/Bartender

Rodizio Grill
Mesa, Arizona
12.2018 - Current
  • Processed payments accurately and efficiently with POS system.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted guests with friendliness and professionalism.
  • Developed good working relationships with fellow employees through effective communication.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Performed opening and closing duties including restocking supplies.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Provided drink suggestions to customers based on their preferences.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Effectively multitasked within fast-paced environment.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Operated POS terminals to input orders, split bills and calculate totals.

Hostess

Zquila Mexican Restaurant
Fort Collins, Colorado
05.2017 - 08.2018
  • Assisted servers in bussing tables when needed during busy periods.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Informed patrons of specialties and features.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Answered phones promptly to record and confirm reservations.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Maintained a clean and organized dining area.

Education

Associate of Applied Science - Nursing

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Proficient in point of sale (POS) system operations
  • Effective communication
  • Multitasking and prioritization
  • Upselling and cross selling
  • Transactions and cash handling
  • Rotating stock and inventory
  • Cocktail preparation
  • Liquor restocking
  • Reliability

Affiliations

  • Snowboarding
  • Hiking
  • Regularly attends gym
  • Drawing and painting
  • Cooking

Timeline

Server/Bartender

Rodizio Grill
12.2018 - Current

Hostess

Zquila Mexican Restaurant
05.2017 - 08.2018

Associate of Applied Science - Nursing

Maricopa Community Colleges, Chandler-Gilbert Community College

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Presley Merrill