Presley Morse
Dental Treatment Coordinator
Newport,KY
Summary
Experienced with managing patient treatment plans and coordinating dental services to ensure optimal care. Utilizes excellent communication and organizational skills to streamline operations and enhance patient experiences. Strong understanding of dental insurance processes and patient financial arrangements, contributing to seamless and supportive clinical environment. Along with, Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dedicated administrative professional with successful experience in fast-paced office settings. Most importantly, hardworking team player with expertise in completing various clerical tasks and offering staff support. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Mk Dental Excellence
10.2023 - Current
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Contributed to practice growth by actively participating in marketing initiatives aimed at attracting new patients.
Professional Nanny
Care.com
11.2019 - Current
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Taught children everyday skills and language.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from school, medical appointments and extra-curricular activities.
Dental Office Receptionist/Business Administration/Interim Manager
Mortenson Family Dental
02.2022 - 10.2023
- Developed monthly reports.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Streamlined workflow.
- Developed strategic plans and initiatives.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Supervised and led team of dental hygienists and support staff.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Director of Child Development (TEMP JOB)
A Brighter Start
10.2022 - 01.2023
- Developed and implemented programs for center-based childcare services.
- Acted as point of contact for mandated reporting of suspected or actual cases of child abuse or neglect.
- Created and presented child development training in compliance with organizational standards.
- Arranged for daily inspections of development center and confirmed compliance with health, safety, fire, facility and program requirements.
- Reviewed monthly financial statement records as related to annual budget and adjusted operations to support attainment of financial goals.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Observed and assessed classroom activities to verify conformity with quality standards.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Receptionist
Multi-color Global Label Solutions (TEMP JOB)
12.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
Server
Dons Seafood And Steakhouse
06.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Receptionist
Bowlin Electric
04.2018 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Marketing Management And Research
Southeastern Louisiana University
Hammond, LAHigh School Diploma -
Notre Dame Academy
Park Hills, KY05.2020
Skills
- Schedule Management
- Customer Inquiries
- Regulatory Requirements
- Professional Correspondence
- Patient Care
- Scheduling
- Operational Requirements
- Leadership and Change Management
- Customer Service Management
- Coordinate Schedules
- Payment Plans
- Administration and Operations
- Workflow Coordination
Accomplishments
KHSAA REGIONAL CHAMPIONS 2018
KHSAA REGIONAL CHAMPIONS 2019
Certification
CPR CERTIFIED
X-RAY CERTIFICATION
REFERENCES:
M. Noor Alsirafi DMD
Personal cell- 513-722-6582
Stephanie Garlick - MK dental Practice Manager
Personal cell: 513-578-5925
Sabra Wilson DMD
Work email: Sabra.wilson@mdpweb.net
Personal email: wilsonsabra8@gmail.com
Madeline Wilmink - Marketing Director- Former Manager
(859)640-8019, Wilminkmew@icloud.com
Jessica Morse - Small Business Owner/Childcare
(859)446-3857, jessicajess2009@live.com
Kerry Bowlin- CEO of Bowlin Electric Group
(859)630-7042
Timeline
Dental Treatment Coordinator
Mk Dental Excellence
10.2023 - Current
Assistant Director of Child Development (TEMP JOB)
A Brighter Start
10.2022 - 01.2023
Dental Office Receptionist/Business Administration/Interim Manager
Mortenson Family Dental
02.2022 - 10.2023
Front Desk Receptionist
Multi-color Global Label Solutions (TEMP JOB)
12.2021 - 01.2022
Server
Dons Seafood And Steakhouse
06.2020 - 01.2021
Professional Nanny
Care.com
11.2019 - Current
Receptionist
Bowlin Electric
04.2018 - 07.2020
Marketing Management And Research
Southeastern Louisiana University
High School Diploma -
Notre Dame Academy
Similar Profiles
Sherry RoarkSherry Roark
Dental Assistant at Riverside dental/Mk DentalDental Assistant at Riverside dental/Mk Dental
Samantha MontesSamantha Montes
Dental Assistant Extern at Mk DentalDental Assistant Extern at Mk Dental
IFE AYORINDEIFE AYORINDE
Dental Receptionist at MK Dental ClinicDental Receptionist at MK Dental Clinic