PRESLEY PHUONG PHAM
Human Resources
San Diego,CA
Summary
I desire a professional position that allows me to develop my career and utilize my skills and education to benefit my community and society.
Detail-oriented administrative professional and Kentucky Notary offering excellent documentation, communication and organizational skills. Proven ethics and dedication to legally-sound operations.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Notary Public - Loan Signing Agent
Self-employeed
03.2020 - 08.2023
- Supported timely and accurate administrative task completion.
- Maintained a comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
Interpreter
Vietnamese Translation
09.2005 - 08.2023
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Tax Consultant / Tax Preparer
Presley Tax Service
01.2005 - 08.2023
- Completed and filed an average of 100 annual tax returns with local, state, and federal tax departments.
- I maintained complete records of client tax returns and supporting documentation in secured areas, including compliance by adhering to current tax laws and regulations.
- I also thoroughly reviewed clients' tax filing to determine eligibility for additional tax credits or deductions.
Food & Beverage Ambassador
SeaWorld San Diego
08.2022 - 12.2022
- I maintained a clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth, and excellent service.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Poll Worker
COUNTY OF SAN DIEGO - Registrar Of Voters
10.2022 - 11.2022
- Checked addresses, IDs, and registration cards.
- Issued ballots and provided instructions on how to mark choices correctly.
- Set up, monitored, and maintained polling equipment.
- Registered new voters for primary and general elections.
Dialysis Student Intern
Fresenius Kidney Care Dialysis
08.2022 - 09.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained operational knowledge and supported departmental needs.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
Nails Technology Instructor
Louisville Beauty Academy
08.2019 - 02.2020
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities, and online learning systems.
- Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to Milady Cosmetology.
- Meet with around 40 students outside class to answer questions, explain difficult concepts, and address individual concerns.
- Composed course syllabus to clearly outline curriculum, expectations, and deadlines at the beginning of the Nails Technology course.
Cosmetology Instructor
Empire Beauty School
11.2017 - 07.2019
- Followed Kentucky curriculum accurately with detailed lesson plans.
- Prepared students for the Kentucky cosmetology exam with 95% success.
- Planned both theory and practical lessons for 75 students.
- Conducted practice exams for 35 students on both theoretical and practical sections.
Substitute Teacher, K-12
Jefferson Co. Public School (JCPS)
10.2007 - 11.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Exceptional Child Education Instructional Asst.
Pleasure Ridge Park High School (JCPS)
02.2016 - 09.2017
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
Bilingual Instructor III
Olmsted Academy South (JCPS)
10.2010 - 08.2015
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
Recruiting Assistant
Census Bureau 2010
12.2009 - 07.2010
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Assisted with background checks and verification of licenses.
- Handled verification of employment and other routine employee requests.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
Hair Stylist
Regis Hair Salon
02.2008 - 10.2008
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
Real Estate Rental Assistant
S.G. Priest Realtors
06.2006 - 12.2007
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
- Assisted clients in home staging and overall preparation for real estate sales.process
AmeriCorps VISTA
Boat People SOS (JCPS)
08.2004 - 08.2005
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Nails Technician
Nails Passion
03.2001 - 07.2004
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
Massage Therapist
French Lick Springs Resort
06.1998 - 04.1999
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Nails Technician
Hollywood Nails
01.1996 - 06.1998
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
Bilingual Assistance
Maupin Elementary School
09.1991 - 01.1996
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers via phone, email, or person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Elementary Teacher
Dong Xoai & Tan Loi Elementary School
09.1985 - 05.1990
- Built positive relationships with parents to involve families in the educational process.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians, and administration using tact and professionalism to improve student academic performance.
- Prepared materials for lessons, assignments, and assessments, evaluated, corrected, and graded student performance to identify gaps in skills or knowledge, and set realistic goals.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Education
MBA - Human Resource Leadership
Strayer University - JWMI
Online Jack Welch Management Institute 06.2023
No Degree - Dialysis Technology
Dialysis School of San Diego
Bonita, CA07.2022
No Degree - Cosmetology Educator
Empire Beauty School
Louisville, KY11.2011
Bachelor of Arts - Theatre Arts
University of Louisville
Louisville, KY12.2005
Associate of Arts - Elementary Education
Song Be Education College
Song Be, Viet Nam 09.1985
Skills
- Enjoy customer service with communication skills
- Outstanding analytical thinker
- Challenging for problem-solving & overcoming obstacles
- Outbound Calls & contract law
- Possess good computer skills & adapt well to fast-paced work
- Excellent Office Organization & proofreading of documents
Certification
Master Scuba Diver from PADI
Basic Life Support for CPR & AED from American Heart Association
Master Scuba Diver
Reaching to the level of Master Scuba Diver (MSD) is a long journey. I started learning how to dive with my son & my daughter when we all joined the Boy Scouts of America way back for almost 15 years ago. Thanks to the opportunity of adventure programs, year by year, I worked my way up to become a master diver. Please check out MSD at the following link: https://www.padi.com/courses/master-scuba-diver, for further information.
Additional Information
I am a new relocating person looking for an opportunity to expand, excel, & explore. As much as I want to change & adapt to a new culture from a new town like San Diego, I want to have what it takes to be a part of the positive solution that significantly impacts the community & neighborhood.
Languages
Vietnamese
Native or Bilingual
Timeline
Poll Worker
COUNTY OF SAN DIEGO - Registrar Of Voters
10.2022 - 11.2022
Food & Beverage Ambassador
SeaWorld San Diego
08.2022 - 12.2022
Dialysis Student Intern
Fresenius Kidney Care Dialysis
08.2022 - 09.2022
Notary Public - Loan Signing Agent
Self-employeed
03.2020 - 08.2023
Nails Technology Instructor
Louisville Beauty Academy
08.2019 - 02.2020
Cosmetology Instructor
Empire Beauty School
11.2017 - 07.2019
Exceptional Child Education Instructional Asst.
Pleasure Ridge Park High School (JCPS)
02.2016 - 09.2017
Bilingual Instructor III
Olmsted Academy South (JCPS)
10.2010 - 08.2015
Recruiting Assistant
Census Bureau 2010
12.2009 - 07.2010
Hair Stylist
Regis Hair Salon
02.2008 - 10.2008
Substitute Teacher, K-12
Jefferson Co. Public School (JCPS)
10.2007 - 11.2017
Real Estate Rental Assistant
S.G. Priest Realtors
06.2006 - 12.2007
Interpreter
Vietnamese Translation
09.2005 - 08.2023
Tax Consultant / Tax Preparer
Presley Tax Service
01.2005 - 08.2023
AmeriCorps VISTA
Boat People SOS (JCPS)
08.2004 - 08.2005
Nails Technician
Nails Passion
03.2001 - 07.2004
Massage Therapist
French Lick Springs Resort
06.1998 - 04.1999
Nails Technician
Hollywood Nails
01.1996 - 06.1998
Bilingual Assistance
Maupin Elementary School
09.1991 - 01.1996
Elementary Teacher
Dong Xoai & Tan Loi Elementary School
09.1985 - 05.1990
MBA - Human Resource Leadership
Strayer University - JWMI
No Degree - Dialysis Technology
Dialysis School of San Diego
No Degree - Cosmetology Educator
Empire Beauty School
Bachelor of Arts - Theatre Arts
University of Louisville
Associate of Arts - Elementary Education
Song Be Education College
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