Presli Allie
College Station,TX
Summary
Dynamic and results-oriented professional with a proven track record at Dutch Bros and Bluebell Creameries, excelling in customer service and inventory management. Leveraged strong communication and problem-solving skills to enhance customer satisfaction and streamline operations. Demonstrated ability to lead with positivity, improving team performance and increasing repeat business through exceptional service and rapport building.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
05.2023 - 08.2024
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained regular and consistent attendance and punctuality.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
Customer Service Representative
Bluebell Creameries
05.2019 - 08.2021
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Science - Psychology
Texas A&M University
College Station, TX12.2024
Brenham High School
Brenham, TX06.2021
Skills
- Friendly and outgoing
- Positive and professional
- Verbal and written communication
- Decision-making
- Menu memorization
- Team player
- Inventory management
- Adaptive and creative
- Team collaboration
- Clear communication
- Attention to detail
- Time management
- Problem-solving
- Performance improvement
- Multitasking and organization
- Physical stamina
- Hospitality service expertise
Affiliations
- Most Outgoing Girl Senior Year of High School
- Varsity Soccer Captain for two years.
- Homecoming Court
- Big Event
- Fish Camp 2022
Accomplishments
- Deans List
- Honor Roll
Timeline
Barista
Dutch Bros
05.2023 - 08.2024
Customer Service Representative
Bluebell Creameries
05.2019 - 08.2021
Bachelor Of Science - Psychology
Texas A&M University
Brenham High School
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