Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Preslie Cavett

Arlington

Summary

Accomplished Guest Service Ambassador with a proven track record at Parkland Hospital, enhancing guest satisfaction and streamlining processes. Expert in personal information protection and adept at conflict resolution, I have significantly contributed to team development and efficiency. My strong interpersonal skills and problem-solving abilities have fostered an inclusive atmosphere, driving high customer satisfaction rates.

Experienced with delivering exceptional guest service and ensuring welcoming environment. Utilizes strong interpersonal and conflict resolution skills to enhance guest satisfaction. Track record of maintaining high standards of service and fostering positive guest interactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Ambassador

Parkland Hospital
02.2024 - Current
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety as a top concern.
  • Maintained confidentiality of sensitive guest information at all times while adhering strictly to industry best practices.
  • Assisted in training new staff members, contributing to the development of a knowledgeable and cohesive team.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Concierge

Texas Rangers Baseball Club
03.2022 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Guest Service Representative

Buttermilk Sky Pie Shop
05.2020 - 09.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Facilitated loyalty program that incentivized repeat visits and positive reviews.

Education

BBA - Business

Texas State University
San Marcos, TX

High School Diploma -

Trinity High School
Euless, TX
05-2023

Skills

  • Hospitality industry experience
  • Highly adaptable
  • Strong interpersonal skills
  • Management interaction
  • Multitasking and organization
  • Stress management
  • Personal information protection
  • Problem-solving abilities

Certification

  • First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
  • Basic Life Support Certification (BLS)
  • Microsoft Office Specialist (MOS) Certification

Timeline

Guest Service Ambassador

Parkland Hospital
02.2024 - Current

Concierge

Texas Rangers Baseball Club
03.2022 - Current

Guest Service Representative

Buttermilk Sky Pie Shop
05.2020 - 09.2022

BBA - Business

Texas State University

High School Diploma -

Trinity High School

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Preslie Cavett