Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preslie Thompson

Bradenton,FL

Summary

Compassionate Patient Experience Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, communication strategies, and process improvement. Excel in empathy, active listening, and problem-solving to enhance patient satisfaction and care quality. Ready to leverage these abilities to significantly contribute to healthcare team success.

Overview

4
4
years of professional experience

Work History

Patient Experience Coordinator

Aspen Dental
Sarasota, FL
06.2024 - Current
  • Coordinated patient experience initiatives to ensure that patients received the highest quality of care.
  • Developed and implemented strategies for improving customer satisfaction based on feedback from surveys and interviews.
  • Monitored patient wait times to optimize patient flow, reduce delays, and improve overall satisfaction levels.
  • Got insurance information from patients and put the correct correspondence information into the system.
  • Scheduled patients.
  • Talked to insurances.
  • Implemented systems for tracking customer complaints and documenting resolutions.

Front Desk Receptionist

Holiday Inn Lumina
Wrightsville Beach, NC
04.2021 - 03.2023
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Completed basic bookkeeping and document filing.

Server

Chuys
Raleigh, NC
12.2020 - 12.2021
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Head Hostess

Fish House Grill
Wrightsville Beach, NC
03.2021 - 09.2021
  • Greeted guests upon arrival and escorted them to their tables.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Maintained accurate records of reservations and wait times.
  • Trained new staff on proper hosting procedures and policies.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Collaborated with other departments to coordinate events or services as needed.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.

Education

Associate of Science - Sports Medicine

Wake Technical Community College
Raleigh, NC
04-2021

High School Diploma -

Sanderson High School
Raleigh, NC
06-2019

Skills

  • Medical terminology proficiency
  • Healthcare knowledge
  • Building Rapport and Credibility
  • Caring and Empathetic
  • Documenting and Recording Information
  • Complaint Investigation
  • Communicating to Patients and Families
  • Resolving Problems
  • Gathering Information from Patients
  • Providing Information and Resources
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Registration and Scheduling
  • Billing Procedures
  • Excellent Communication
  • Self Motivation
  • Active Listening
  • Risk Management
  • Punctual and Hardworking
  • Team building
  • Goal Setting
  • Analytical Thinking
  • Problem-solving abilities
  • Adaptability
  • Multitasking
  • Attention to Detail
  • Service Coordination
  • Professionalism
  • Public Speaking
  • Professional Demeanor
  • Written Communication
  • Payment Collection
  • Appointment confirmation
  • Appointment Scheduling
  • Decision-Making

Timeline

Patient Experience Coordinator

Aspen Dental
06.2024 - Current

Front Desk Receptionist

Holiday Inn Lumina
04.2021 - 03.2023

Head Hostess

Fish House Grill
03.2021 - 09.2021

Server

Chuys
12.2020 - 12.2021

Associate of Science - Sports Medicine

Wake Technical Community College

High School Diploma -

Sanderson High School

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Preslie Thompson