Summary
Work History
Education
Timeline
Work Availability
BusinessAnalyst

President Malaga

El Paso,TX

Summary

Proficient and performance-driven IT professional offering 6 years experience in leading technology initiatives combined with in-depth knowledge of network security systems, applications, procedures, and techniques. Extensive knowledge on various security system platforms and monitoring center software. Strong qualifications developed over comprehensive experience with focus on information management, IT support services, access control system, and network administration.

Current DOD SECRET Clearance.

Work History

Video Residential

Spectrum
02.2021 - Current
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.

CS Lead

Vivint Home Security
08.2017 - 02.2020
  • Provided Tier 3 support to internal and external customers to installing and maintaining surveillance equipment to include indoor and outdoor cameras.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.

Information Technology Specialist (US Army MOS 25B)

US Army
07.2010 - 06.2017
  • Provided telephone and in-person support to over 5000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
  • Provided troubleshooting for software systems and system hardware on areas such as IP conflicts, TCP/IP routing, satellite signal acquisition, data path transmission and related irregularities.
  • Responsible for implementing network system installations, changes and upgrades.
  • Provided daily hardware and software technical support for military computer and communications hardware, software and equipment created with BMC remedy trouble ticket software.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Education

Associate of Applied Science - Information Systems And Security

Western Technical College
El Paso, TX
09.2025

Associate of Applied Science - IT Specialist

US ARMY SIGNAL SCHOOL OF EXCELLENCE
Fort Gordon, GA
03.2010

Timeline

Video Residential

Spectrum
02.2021 - Current

CS Lead

Vivint Home Security
08.2017 - 02.2020

Information Technology Specialist (US Army MOS 25B)

US Army
07.2010 - 06.2017

Associate of Applied Science - Information Systems And Security

Western Technical College

Associate of Applied Science - IT Specialist

US ARMY SIGNAL SCHOOL OF EXCELLENCE

Work Availability

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President Malaga