Pressley Accerbi
Charleston,South Carolina
Summary
Highly motivated individual bringing top notch skills seeking a position in business administration where I will have the opportunity of utilizing my education in business, developing relationships, cultivating partnerships, growing businesses and using exceptional communication skills to create a work environment that is not only challenging but rewarding while having the opportunity to climb the ladder.
Overview
20
20
years of professional experience
Work History
Collections Team Lead
Global Post Auditing Solutions
10.2022 - Current
- Provided a high level of customer service to multiple Fortune 100-500 clients by creating, submitting, and recovering over 7 million in overcharge claims.
- Proficiently collected and manipulated payment data from multiple payment companies.
- Collected, analyzed, and researched client's statement of accounts/aging reports from carriers to resolve any account discrepancies.
- Created and presented clients with quarterly and end of year reviews with PowerPoint presentations as well as provided recommendations on how to prevent overcharges.
- Reduced overdue accounts by implementing strategic relationships and maintaining consistent communication with clients.
- Streamlined collection processes for increased efficiency, resulting in a higher success rate of collecting outstanding overcharges.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Utilized analytical skills to identify trends among delinquent accounts and develop targeted action plans.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Generated and distributed monthly customer statements.
Customer Advocate\New Employee Coach
Verizon Wireless
12.2014 - 10.2022
- Answered a steady stream of customer calls with a wide range of inquires from sales, customer support, account management, performing credit checks, and formulating out of the box resolutions to satisfy the customer and the company, etc
- Experience in Microsoft applications including Excel, Word, PowerPoint and Microsoft Office
- Maintains customer satisfaction with forward thinking strategies focused on addressing customer concerns and innovating a resolution that meets the needs of the company and customer
- Received multiple awards over the years for exceding set goals by the company, month after month and year after year with the set goals changing each year, which includes monthly, quarterly, and the legend award for being in the top 10% of the company for the year
- Recently selected to be part of the Culture and Engagement crew to promote positivity and motivate peers on a daily basis
- Selected numerous times to meet with the VP of the company to provide feedback to create a better workplace for employees and a seamless experience for customers
- Troubleshoots and diagnoses problems to accurately resolve a wide range of technical issues daily in numerous systems
- Explains technical information in clear terms to non-technical individuals to promote a better understanding and set them up for success in the future
- Managed and trained new employee hires on customer service, utilizing tools and resources, managing time off, and setting employees to be successful in their role
- Assisted with onboarding of new employees and completion of online learnings and trainings by set deadlines
- Conducts peer to peer coaching which includes providing feedback on missed opportunities and celebrating successes.
Bank teller/Loan Officer
South Carolina Federal Credit Union
10.2013 - 12.2014
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
- Maintained strict financial controls by keeping funds secure and transferring funds accurately
- Greeted customers with enthusiasm and provided dedicated service throughout the transaction, increasing bank satisfaction ratings by numerous customer satisfaction surveys
- Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services
- Sold and cross-sold bank products to new and existing customers
- Responsible for quality control including check quality per teller to ensure all quality requirements were met correctly, insured all reporting was correct from the teller change dispensers per a six month span, and filing all daily documents for the audit of checks
- Y
- Adhered to all bank security, audit, and compliance requirements
- Evaluating credit worthiness by processing loan applications and documentation within specified limits
- Interviewing applicants to determine financial eligibility and feasibility of granting loans
- Determining all applicable ratios and metrics and set up debt payment plans
- Complete loan contracts and counsel clients on policies and restrictions
- Assess customer needs, explore all options and introduce different types of loans
- Perate in compliance with laws and regulations and adhere to lending compliance guidelines.
Human Resources Assistant
South Carolina Ports Authority
05.2013 - 10.2013
- Created employee events, and company picnics to celebrate company anniversaries, birthdays, and other milestones and holidays
- In charge of budget for employee events including contacting vendors and executing the event from start to finish ensuring every detail is met to expectations
- Created, maintained, and updated employee job descriptions
- Reviewed medical and leave information per employee
- Ensured confidentiality of personnel, office, and employee records
- Provided administrative support with payroll, calendar, meetings, events, and trainings
- Trained and onboarded new employees and conducted orientations for new employee hires
- Sold parking permits for the cruises and businesses in the area
- Answered phones to connect truckers to the correct port, informed employees how to obtain a TWIC card, and contacted employees for random drug tests.
Manager/Lead
Bed Bath & Beyond
11.2011 - 05.2013
- Creating employee schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store
- Training new employees and providing ongoing education for employees
- Executed orientation sessions and activities, led newcomer events, directed online learning programs, and ensured new hire paperwork completion according to predetermined timelines
- Managing the store, both retail and company, inventory, including loss prevention through theft and breakage
- Exceeding sales goals on a monthly basis and setting merchandise up in a manner to increase sales
- Educated customers and employees about promotions to increase sales
- Remained poised and professional even in high-stress situations and when dealing with irate individuals
- Used my excellent interpersonal and communication skills to build and strengthen customer and employee relationships
- Initiated team building events to improve teamwork and streamlining store operations
- Reconciliation of drawers, preparing store deposit, and setting up cashier drawers.
Cash Office Manager
Ross Dress For Less
01.2004 - 12.2009
- Responsible for bookkeeping and monetary operations including store deposits
- Recorded & filed all accounting paperwork and reconciliation of store drawers daily
- Calculated and transmitted weekly sales reports, LP reports, and employee stats to headquarters
- Responsible for leading, managing, and monitoring the performance of customer service team
- Trained sales associates to deliver a high standard of customer service and conducted company and product orientations
- Successfully performed managerial duties during manager's absence
- Counting cash sales from the previous day and enter into the computer
- Prepare cash for the cashiers for the current day and put them in the registers
- Maintaining change for cashiers and pulling high cash from cashier drawers
- Balancing the safe daily, verify the deposit to go to the bank
- Order money for the store biweekly
- Maintain paperwork and reports for the store.
Education
BS - Business Administration
The Citadel
Charleston, South Carolina05.2012
Associates of Arts - Humanities and Social Sciences
Trident Technical College
Charleston, South Carolina05.2010
Skills
- Account management
- Microsoft excel/office/outlook
- Employee relations
- Negotiation
- Results-oriented
- Problem solving
- Auditing, Multi-Task Management, Lead development, Training development aptitude, Key holder experience, Sales
- Customer Relationship Management, Customer Service, Excellent communication, Credit Analysis, Time management
- Data Inputting
- Payment Reconciliation
- Correspondence Management
- Payment Processing
- Invoice Processing
- Audit Support
- Data Entry Accuracy
- Cash Flow Management
- Customer Service
- Claims Management
- Time Management
- Data Entry and 10-Key
Timeline
Collections Team Lead
Global Post Auditing Solutions
10.2022 - Current
Customer Advocate\New Employee Coach
Verizon Wireless
12.2014 - 10.2022
Bank teller/Loan Officer
South Carolina Federal Credit Union
10.2013 - 12.2014
Human Resources Assistant
South Carolina Ports Authority
05.2013 - 10.2013
Manager/Lead
Bed Bath & Beyond
11.2011 - 05.2013
Cash Office Manager
Ross Dress For Less
01.2004 - 12.2009
BS - Business Administration
The Citadel
Associates of Arts - Humanities and Social Sciences
Trident Technical College
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