Presten Jenkins
Tuscaloosa,AL
Summary
IT Manager and cybersecurity-focused technology leader with experience owning enterprise IT operations, cybersecurity posture, and compliance programs across 200+ users and 5+ locations. Proven ability to lead regulated environments, administer identity and access controls, manage cloud and endpoint platforms, and drive CMMC Level 2 compliance. PMP-certified with a strong track record of partnering with executive leadership, delivering secure, scalable systems, and executing projects in Agile environments.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
IT Manager – Infrastructure, Cybersecurity & Compliance
TUSCO
Tuscaloosa, Alabama
01.2025 - Current
- Lead enterprise IT operations and cybersecurity posture across 200+ employees and 5+ locations, serving as the primary technical authority for staff and executive leadership.
- Own the organization’s cybersecurity program, administering ThreatAdvice to conduct phishing simulations, track employee risk trends, and drive targeted security awareness training company-wide.
- Administer Microsoft 365 and JAMF, managing identity lifecycle, MFA enforcement, and mobile device security for 200+ user accounts and endpoints.
- Lead CMMC Level 2 compliance efforts, including policy development, control documentation, evidence collection, employee training, and coordination with external auditors.
- Oversee secure file governance and access controls using Egnyte, enforcing least-privilege access and DoD-compliant CUI-restricted directories across the organization.
- Manage enterprise infrastructure, device lifecycle, and software licensing (Bluebeam Cloud, Adobe), supporting operations across multi-site environments while optimizing cost and availability.
- Partner with CFO/COO, department heads, and vendors to drive IT strategy, contracts, system upgrades, and automation initiatives that reduce manual workload and operational risk.
Go-Live Support Specialist – Epic Inpatient, Ambulatory, Cadence & Specialty Modules
Ellit Group | Optum | Deaconess Health System
Multiple Locations
07.2025 - 11.2025
- Supported large-scale Epic go-live deployments across Inpatient, Ambulatory (AMB), Cadence, and specialty modules, assisting multidisciplinary clinical and administrative teams during EMR activation.
- Provided real-time troubleshooting for ADT, scheduling, registration, order entry, documentation, and access-related issues, ensuring continuity of operations across med-surg and specialty units.
- Collaborated with Epic Principal Analysts, clinical leadership, and IT teams to validate workflows, test enhancements, document defects, and escalate build or integration issues through structured change management.
- Trained and supported providers and staff through hands-on coaching and workflow optimization, accelerating user adoption and minimizing go-live disruption in HIPAA-regulated environments.
Software App Project Manager
Capstone Projects | The University of Alabama
Tuscaloosa, AL
01.2024 - 05.2024
- Led Agile delivery of a production-ready mentorship application, owning scope, backlog prioritization, sprint planning, and stakeholder alignment from initiation through delivery.
- Directed a cross-functional team of developers and testers, driving sprint execution, task accountability, and on-time delivery within an iterative Scrum environment.
- Served as primary liaison between technical team and stakeholders, translating requirements into actionable user stories and acceptance criteria.
- Delivered the application ahead of schedule, meeting functional and quality requirements while maintaining sprint velocity and team accountability.
IT System Admin/ Engineer Intern
JCB Inc.
Savannah, GA
05.2023 - 08.2023
- Delivered enterprise IT support for on-site and remote users, supporting secure, reliable operations across a global workforce.
- Administered Active Directory, managing user provisioning, onboarding/offboarding, group policies, and access controls aligned with security best practices.
- Resolved VPN, endpoint, hardware, and software issues with a 98% service desk resolution rate, minimizing downtime and operational disruption.
- Streamlined IT support processes, reducing response times by 20% and improving overall user satisfaction.
Education
Master of Science - Information Systems
The University of Alabama
Tuscaloosa, ALBachelor of Science - Information Systems
The University of Alabama
Tuscaloosa, ALAssociate of Science - Healthcare Administration
Marion Military Institute
Marion, ALSkills
Enterprise IT & Cloud
- Microsoft 365 Admin Center, Azure AD
- Windows, macOS
- Active Directory, Group Policy
- SharePoint, OneDrive
Security & Compliance
- ThreatAdvice (Phishing & Awareness)
- Identity & Access Management (IAM, MFA)
- Zscaler
- SIEM Exposure: Splunk
- CMMC / DoD Compliance Support
Endpoint & Systems Management
- JAMF MDM
- Egnyte (CUI & File Governance)
- Verizon My Business
Project & Operations Tools
- Jira
- Salesforce
- SAP
Scripting & Development (Working Knowledge)
- Python, SQL, JavaScript, C#
Networking Fundamentals
Network design, routing, switching, VLANs, subnetting (Packet Tracer labs)
Certification
CompTia Secuirty+
Leadership Achievements
- U.S. Army – 2nd Lieutenant: Demonstrated leadership, discipline, and decision-making in high-pressure environments.
- Chapter President, Kappa Alpha Psi Fraternity, Inc.: Led chapter operations, event management, and budgeting, fostering mentorship within the organization.
- President’s List and Dean’s List Honoree (2x): Consistently recognized for academic excellence throughout undergraduate studies.
- George C. Marshall Leadership Award: Recognized for exceptional leadership potential and academic performance.
- Phi Theta Kappa Honor Society: Acknowledged for academic achievement and community involvement.
- UA Crimson Defense Cybersecurity Club: Active member contributing to hands-on cybersecurity learning and challenges.
- Community Service Standout Award: Recognized for my outstanding amount of community service.
Security Clearance
U.S. Secret Clearance, Eligible for roles requiring high-security clearance.
Timeline
Go-Live Support Specialist – Epic Inpatient, Ambulatory, Cadence & Specialty Modules
Ellit Group | Optum | Deaconess Health System
07.2025 - 11.2025
IT Manager – Infrastructure, Cybersecurity & Compliance
TUSCO
01.2025 - Current
Software App Project Manager
Capstone Projects | The University of Alabama
01.2024 - 05.2024
IT System Admin/ Engineer Intern
JCB Inc.
05.2023 - 08.2023
Master of Science - Information Systems
The University of Alabama
Bachelor of Science - Information Systems
The University of Alabama
Associate of Science - Healthcare Administration
Marion Military Institute