Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Concierge
The Landings Club
07.2023 - Current
Worked front desk and provided exceptional customer service to members
Booked esthetician and massage appointments for members with care
Enforced gym safety among members
Entered member files like spa appointments and personal training to ensure we help to keep track of member progress
Restocked the gym store and ordered merchandise based off of member needs
Collaborated with co-workers to provide a great work environment and efficient assisting for members to ensure member comfortability.
Front Desk Coordinator
Balfour Beauty Investments
02.2023 - 07.2023
Provide exceptional customer service by effectively addressing guests inquiries, concerns, and requests in a timely and professional manner
Maintain the appearance of the front desk area, keeping it clean, organized, and well-presented at all times
Collaborate with staff to ensure smooth daily operations, including coordinating therapist schedules and maintaining stock levels of necessary supplies
I answered customer calls in a timely manner to ensure customer confidence and comfortability.
Virtual Customer Service
Amazon
09.2022 - 02.2023
Efficiently managing patient registration and departure procedures with precision and care
Managing appointments to accommodate diverse patient and client needs
Maintaining a clean and well-stocked environment for patients' comfort and safety
Ensuring efficient office operations through schedule and workflow management.
After Care Counselor
Lily's Bilingual Preschool
03.2022 - 08.2022
Lead and work with a group of 15 to 25 elementary school aged children
Ensure the safety of the children as they take them through a schedule of activities that includes: computers, homework, cooking, arts & crafts, outdoor sports, reading, board games, and more
Practiced active listening and reading skills to children
Actively seek to ensure the safety and comfort of customers if an aircraft experiences delays or hits turbulence
Administer and coordinate emergency procedures or provide emergency care (e.g., performing CPR and basic first aid) when needed
Encouraged open communication between staff members so they could provide consistent support to all students.
Work both independently and as part of a team to accomplish work tasks
Manage unexpected changes in a time-sensitive and stressful environment
Practice safety conscious behaviors in all operational processes and procedures.