PRESTON BELL

Flatbed operator my job was to successfully secure the load and to deliver to the customer safely and in a timely fashion while obeying all laws an rules of the highway.

• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Motivated and trained employees to maximize team productivity.
• Managed internal operational standards and productivity targets.
• Dispatch
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Compiled training materials for new employees and tracked skill development.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Analyzed department metrics and performance and reported findings to management.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
• Collected customer feedback and made business adjustments to improve retention and satisfaction.
• Negotiated with distributors to find quality products and best prices.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunity.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Interceded between employees during arguments and diffused tense situations.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.