Summary
Overview
Work History
Education
Skills
Timeline
Manager

Preston Benefee

Del City,OK

Summary

Proven leader and effective communicator, adept at fostering cross-functional teamwork and engaging customers to enhance satisfaction. At TTEC, I streamlined mobile banking solutions, boosting efficiency. Skilled in problem-solving and computer applications, I excel in fast-paced environments, driving productivity and maintaining high standards of service.

Overview

7
7
years of professional experience

Work History

MSR

TTEC
08.2024 - Current

Specialized in mobile banking solutions.

Executed tasks related to the upkeep and support of credit card servicing.

  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Teacher

Latchkey
08.2023 - 10.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Developed and implemented classroom routines to address varying student needs.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Front End Supervisor

Freedom Company LLC
09.2020 - 08.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Team Leader/Barista

Lancer Hospitality
06.2018 - 11.2020
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Assisted in recruitment to build team of top performers.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.

Education

No Degree -

Carl Albert High School
Midwest City, OK
05.2018

Skills

  • Optimistic Mindset
  • Cross-Functional Teamwork
  • Customer Engagement
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

MSR

TTEC
08.2024 - Current

Teacher

Latchkey
08.2023 - 10.2024

Front End Supervisor

Freedom Company LLC
09.2020 - 08.2023

Team Leader/Barista

Lancer Hospitality
06.2018 - 11.2020

No Degree -

Carl Albert High School
Preston Benefee