Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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Preston Blake

Riverside,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

IT Support Specialist

Walgreens Boots Alliance Inc.
01.2022 - Current
  • Provides support for Distribution Center information systems, such as Windows Server 2012, AS400 system troubleshooting, job monitoring, back up, and PowerShell scripting for maximum uptime
  • Collaborated with Corporate IT Support to help troubleshoot on premises servers such as oracle database, exchange servers
  • On premises point of contact to alleviate networking equipment issues and upgrades
  • Maintained autonomous vehicle communication hardware and software upgrade deployments
  • Regularly maintained server, networking, and UPS hardware.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.

IT Support Specialist

Niagara Bottling Inc.
09.2021 - 12.2021
  • Corporate IT Support, properly escalates tickets case-by-case for high volume corporate environment meeting SLA requirements
  • Provided support for multiple information systems environments: Microsoft server, Exchange, Mimecast
  • Collaborated with System administration team on recovering data for team members
  • Critical point of contact to ensure that multiple teams are able to swiftly respond to system outages.
  • Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
  • Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Contributed to the development of internal tools that improved workflow automation within the IT department.

Attractions Systems Support

The Walt Disney Company
02.2019 - 03.2021
  • Performed regular maintenance and updates on attraction control systems
  • Diagnosed and resolved technical issues related to ride control systems promptly
  • Collaborated with the IT team to ensure integration and compatibility of attraction systems
  • First responder to any system-related emergencies during park operating hours
  • Initiated annual attraction conversion routines.
  • Established effective communication channels between IT teams, maintenance and users, fostering a collaborative environment for problemsolving.

Systems Administrator

Premier Hyundai
07.2018 - 02.2019
  • Successfully transitioned information systems from a company that was outsourced all brought in-house, within Microsoft server rebuilding active directory from the ground up on a new server, re-imaging, resetting, joining computers to new in-house domain with fault tolerance to Microsoft Azure
  • Formed data retention policies using Veritas Enterprise data vault including recovery and maintenance.
  • Implemented and managed email security protocols.
  • Contributed to development, administration and testing of disaster recovery plans.

Education

Associate of Science - Information Technology

Platt College - Riverside
Riverside, CA
06.2018

Skills

  • System Enhancement
  • Email Administration
  • Scripting Languages
  • Data Security
  • IT Security Management
  • Desktop Support
  • System Configuration
  • Backup and Recovery
  • Disaster Recovery
  • Server Management
  • Technical Support
  • Hardware Troubleshooting

Activities

Served as a part of an advisory board for Platt College’s School of Information Technology to help curriculum adapt according to what is seen for students that have graduated and are currently working in the field. Giving in-depth knowledge to help pave the way for students in the future looking to get into the field.

References

References available upon request.

Timeline

IT Support Specialist

Walgreens Boots Alliance Inc.
01.2022 - Current

IT Support Specialist

Niagara Bottling Inc.
09.2021 - 12.2021

Attractions Systems Support

The Walt Disney Company
02.2019 - 03.2021

Systems Administrator

Premier Hyundai
07.2018 - 02.2019

Associate of Science - Information Technology

Platt College - Riverside

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Preston Blake