Preston Claar
Crescent,IA
Summary
Dynamic and dependable professional with a strong background in customer service and food preparation at Council Bluffs Country Club. Proven ability to enhance member satisfaction through effective problem resolution and teamwork. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a positive dining experience.
Overview
2026
2026
years of professional experience
Work History
Front and Back of House
Doozies Ice Cream Place
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cook
Council Bluffs Country Club
03.2025 - 12.2025
- Prepared high-quality meals following established recipes and presentation standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to streamline food preparation processes and reduce wait times.
- Maintained cleanliness and organization of kitchen workstations, adhering to sanitation guidelines.
- Assisted in menu planning and ingredient sourcing to enhance seasonal offerings and member satisfaction.
- Trained new staff on cooking techniques and kitchen safety protocols, fostering a collaborative environment.
- Monitored inventory levels, minimizing waste through effective stock management practices.
- Implemented feedback from members to refine dishes, enhancing overall dining experience at the club.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared and cooked menu items according to established recipes and quality standards
- Maintained cleanliness and organization of kitchen workspace for efficient operations
- Assisted in inventory management, ensuring proper stock levels of ingredients
Carpenter Apprentice
E&K Construction
08.2024 - 12.2024
- Assisted in framework assembly and installation for residential projects.
- Utilized hand and power tools to complete carpentry tasks safely and efficiently.
- Learned blueprint reading to support accurate project execution and material selection.
- Collaborated with team members to ensure timely project completion and quality standards.
Customer Service Representative
Planet Fitness
07.2023 - 02.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted members with account management and membership-related questions efficiently.
- Maintained cleanliness and organization of fitness equipment and facilities to enhance member experience.
- Collaborated with team members to ensure smooth daily operations and member satisfaction.
- Educated new members on gym policies, equipment usage, and fitness programs effectively.
- Handled membership renewals and cancellations accurately while ensuring compliance with company policies.
- Implemented feedback from members to improve service delivery and operational efficiency.
- Trained new staff on customer service protocols and operational procedures for consistency in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Kitchen Helper
Panda Express
07.2022 - 07.2023
- Assisted in food preparation and assembly of meals following safety and hygiene standards.
- Maintained cleanliness of kitchen equipment and workstations to ensure compliance with health regulations.
- Supported team members in stocking inventory and organizing supplies for efficient workflow.
- Collaborated with kitchen staff to streamline meal service during peak hours, enhancing customer satisfaction.
General Employee
Dairy Queen
03.2020 - 06.2022
- Provided excellent customer service by taking orders and answering inquiries promptly.
- Operated kitchen equipment efficiently to prepare food items according to standard procedures.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in training new team members on operational tasks and customer service standards.
- Collaborated with team members to manage high-volume rush periods effectively.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Executed cash handling procedures accurately, maintaining register balance throughout shifts.
- Implemented feedback from supervisors to enhance service delivery and improve guest experiences.
- Contributed to increased sales by offering top-notch service and product knowledge to customers.
- Ensured compliance with company policies and industry regulations through meticulous attention to detail in all aspects of work.
- Exceeded performance targets in key metrics, earning recognition from management for outstanding contributions to the team''s success.
- Collaborated with team members on projects, leading to successful completion within deadlines.
- Provided support during peak hours, ensuring timely completion of tasks without sacrificing quality of work.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Leveraged strong organizational skills for effectively managing multiple tasks simultaneously without compromising quality or missing deadlines.
- Promoted a positive company image by consistently delivering excellent customer experiences that led to repeat business.
- Reduced waste by implementing effective cost-saving measures throughout the workplace.
- Assisted in inventory management, accurately tracking stock levels and restocking products as needed.
- Participated in ongoing professional development training to enhance skills relevant to the role.
- Enhanced team productivity by streamlining processes and improving communication channels.
- Demonstrated flexibility by adapting to changing priorities and taking on additional responsibilities as needed.
- Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
- Mentored new employees for seamless integration into the team and faster acclimatization to company culture.
- Received positive feedback from supervisors for consistent high performance in job duties.
- Developed positive relationships with colleagues across departments, fostering a collaborative work environment conducive to achieving shared goals.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Implemented creative problem-solving techniques for tackling complex challenges faced by the team or department.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
Lewis Central High School
Council Bluffs, IA05.2023
Skills
Problem resolution
Timeline
Cook
Council Bluffs Country Club
03.2025 - 12.2025
Carpenter Apprentice
E&K Construction
08.2024 - 12.2024
Customer Service Representative
Planet Fitness
07.2023 - 02.2024
Kitchen Helper
Panda Express
07.2022 - 07.2023
General Employee
Dairy Queen
03.2020 - 06.2022
Front and Back of House
Doozies Ice Cream Place
High School Diploma -
Lewis Central High School