Preston Cole
Yukon,PA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
11
11
years of professional experience
Work History
Senior Assistant Manager
Tecovas
Oklahoma City, OK
10.2021 - Current
- Responds to customer concerns, working with store manager to significantly raise customer satisfaction ratings.
- Supervises and evaluates staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Monitors participant workflow and behaviors throughout training process
- Analyzes team performance and identified opportunities for additional training
- Oversees, trained and encouraged store personnel, promoting culture of efficiency and performance
- Identified associates with specific skill sets to recommend for promotions, increasing internal hiring 22%
- Created and oversaw field training programs for operations
- Drove sales and planned promotional and local store marketing activities
Assistant Store Manager
Lowes
Tukwila, WA
02.2021 - 08.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Analyzed and interpreted store trends to facilitate planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM
- Managed and motivated sales team to increase revenue 24%
Department Supervisor
Lowes
Kent, WA
08.2019 - 02.2021
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed team of 11 employees, delegated tasks and held each employee accountable for completing assignments.
- Trained 15 new employees on overall company and department specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Delivery Driver
Lowes
Kent, WA
01.2019 - 08.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Cashier
Lowes
Kent, WA
06.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join Lowe's credit cards
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Averaged 6 credit card applications weekly
Tire Technician Supervisor
Sams Club Tire And Battery
Oklahoma City, OK
08.2016 - 09.2017
- Formulated plans for improving procedures, training and processes.
- Calibrated, maintained and operated equipment for maximum performance.
- Allocated resources for optimum coverage and effectiveness.
- Maintained authoritative knowledge on tire technology through continued education and ongoing training.
- Monitored equipment and tools and completed projects within required timeframe.
- Lead team of 7 Technicians that were focused on customer service and delivering excellent service.
Tire Technician
Sams Club Tire And Battery
Oklahoma City, OK
04.2016 - 08.2016
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maximized efficiency by coordinating changing and rotating of tires.
- Used shop machinery to balance tires for optimal performance.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Supervised and directed crew of 7 employees in tracking of tire fatigue, pressure, tread depths and sidewall inspections on
Crew Team Member
Braums
Yukon, OK
06.2014 - 07.2016
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Supervised and directed crew of 7 employees in tracking of tire fatigue, pressure, tread depths and sidewall inspections on
Infantryman (0311B)
Marine Corps
Twentynine Palms, CA
08.2012 - 03.2016
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Trained in use of tear gas, passive ordnance and explosives.
- Led fire teams during battle drills and training exercises.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
Education
Certificate Degree - Commercial Diving
Divers Institute of Technology
Seattle, WA06.2018
High School Diploma -
Yukon High School
Yukon, OK06.2016
Skills
- Greet Guests
- Corrective Actions
- Collection Calls
- Business Requirements
- Motivational Leadership
- Customer Service
- Communication
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
Timeline
Senior Assistant Manager
Tecovas
10.2021 - Current
Assistant Store Manager
Lowes
02.2021 - 08.2021
Department Supervisor
Lowes
08.2019 - 02.2021
Delivery Driver
Lowes
01.2019 - 08.2019
Cashier
Lowes
06.2018 - 01.2019
Tire Technician Supervisor
Sams Club Tire And Battery
08.2016 - 09.2017
Tire Technician
Sams Club Tire And Battery
04.2016 - 08.2016
Crew Team Member
Braums
06.2014 - 07.2016
Infantryman (0311B)
Marine Corps
08.2012 - 03.2016
Certificate Degree - Commercial Diving
Divers Institute of Technology
High School Diploma -
Yukon High School
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