Preston Crawley

• Handle customer escalations when we have delayed the vehicle or any other issues arise such as mechanical or the vehicle being unable to be registered
• Provide monetary compensation or options to switch into another vehicle or return the vehicle back to CARVANA and receive funds back
• Take over calls from Advocate 1's and 2's who aren't skilled in certain procedures to assist customers or make certain decisions on accounts
• Received emails directly from the CEO's office and worked directly with the legal team
• Handled BBB and social media complaints

• Deliver food and items purchased by customers through app in a timely manner while providing excellent customer service and following specific directions for

· Assist passengers by locating baggage when delayed or lost while providing immediate resolutions for passengers to continue their trip without further interruption

· Provide compensation or replacements for passengers when their baggage was damaged or had missing items

· Was part of the elevate team that handled claims and baggage issues directly for high-priority passengers as well as high-profile passengers

· Adhere to company guidelines when providing compensation while considering extenuating circumstances and possible fraud

· Used Net Tracer, and World Tracer and communicated directly with airport personnel and warehouse personnel to assist in locating and delivery of passenger's baggage

· Corresponded with insurance customers and agents to obtain or relay information on account status changes

· Was part of a special Canadian home claims team and several pilot teams to test new software which was later implemented in the department

· Assisted customers with understanding their policies, making payments, filing home/auto claims, and provided updates on claims as well as claims procedure

· Appointed team leader of several small groups within the department and assisted in training new employees

• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Improved patient outlook and daily living through compassionate care