Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Preston Eaton

Southfield,MI

Summary

Dynamic IT and QuickBooks Support Specialist and Team Leader with over 2 years of remote technical support experience and recent Google Cybersecurity Certification. Proven success in leading teams, training staff, and improving operational efficiency. Proficient in Python, Linux, SQL, and learning SIEM tools for cybersecurity, with a growing ability to identify and mitigate risks. Founder of Prestigious Paths, providing IT and QuickBooks services to small businesses, actively developing systems and strategies for client success. Hands-on experience in diverse environments, excelling at team coaching, customer satisfaction, and operational management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Founder & IT Consultant

Prestigious Paths
Southfield, MI
05.2024 - Current
  • Developed systems for remote IT support, QuickBooks troubleshooting, data backup, and optimization for small businesses.

Sales and Marketing Associate

Unlimited Auto and Repair
Detroit, MI
01.2010 - Current
  • Developed marketing strategies, increasing customer engagement and referrals.

QuickBooks & IT Support Specialist

Gig CX Contractor for Intuit
Remote
03.2022 - 09.2024
  • Led QuickBooks setup and API integration, improving client workflows and system performance.

Line Lead & Trainer

Ford Motor Company
Brownstown, MI
03.2016 - 10.2021
  • Led and trained a team on the production line, ensuring that operational processes were followed and quality standards were met.

Team Leader

Home Depot
Dearborn Heights, MI
01.2017 - 02.2018
  • Led a team of 10+ associates, improving efficiency and customer satisfaction through targeted coaching and operational management.

Education

Certificate - Cybersecurity

Coursera
10-2024

Some College (No Degree) - Business Administration

Oakland Community College
Southfield, MI

GED -

Tinkham Educational Center
Wayne, MI

Skills

  • Leadership & Team Coaching
  • Customer Service & Technical Support
  • Proficient in Python, Linux, SQL, Windows OS
  • Developing expertise in SIEM Tools
  • Data Management & Troubleshooting
  • Business Operations & Client Engagement
  • Start-Up Operations
  • Strategic Thinking

Certification

  • Google Cybersecurity Certificate
    Issued: October 2024
  • Google IT Support Professional Certificate
    Issued: Ongoing
  • Python for Everybody Specialization (Ongoing)
    University of Michigan - Coursera

Affiliations

  • Fishing: Enjoy spending time outdoors, practicing patience, and relaxing while fishing.
  • Being a Dad: Committed to family life and balancing work with fatherhood responsibilities.
  • Anime: Appreciate storytelling and cultural insights through animated series.
  • Working Out: Focused on health and fitness, with regular exercise to maintain a balanced lifestyle.
  • Reading: Passionate about continuous learning and self-improvement through books.
  • Home Lab Enthusiast: Actively manage a home IT lab for personal skill development and experimentation with various technologies.

Timeline

Founder & IT Consultant

Prestigious Paths
05.2024 - Current

QuickBooks & IT Support Specialist

Gig CX Contractor for Intuit
03.2022 - 09.2024

Team Leader

Home Depot
01.2017 - 02.2018

Line Lead & Trainer

Ford Motor Company
03.2016 - 10.2021

Sales and Marketing Associate

Unlimited Auto and Repair
01.2010 - Current
  • Google Cybersecurity Certificate
    Issued: October 2024
  • Google IT Support Professional Certificate
    Issued: Ongoing
  • Python for Everybody Specialization (Ongoing)
    University of Michigan - Coursera

Certificate - Cybersecurity

Coursera

Some College (No Degree) - Business Administration

Oakland Community College

GED -

Tinkham Educational Center
Preston Eaton