PRESTON EKWONYE
Plano,TX
Summary
A dedicated and intuitive professional with a proven track record for helping the community and learning skills that are either for personal fulfillment or career advancement, as well as an armed forces service member with 5 years of experience in Information Technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Operation Center Engineer
O'neil Digitial Solutions
Plano, TX
02.2024 - Current
- Triage and resolve support requests coming to IT via phone, e-mail, and self-service portal
- Escalate incidents and requests following escalation and notification procedures
- Collaborate with team members in other regional and international offices
- Create and use Knowledgebase to investigate, diagnose and resolve incidents
- Meet Service Level Agreements and Continuous Improvement objectives
- Research and recommend IT hardware and software for purchase
- Administrate accounts and access rights for all org-wide applications
Information Technology Specialist
U.S. National Guard
01.2019 - Current
- Managing Network Stability for joint network nodes; configuring phones in a network through routers and switches.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained and controlled a server room for wireless networks and server infrastructure.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Maintained records, logs and lifecycle documentation of work requests.
- Performed continuous assessments of network structure, business content filters and security firewalls.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Physical Security Installer (Contract)
Cloud Ingenuity
Dallas, TX
10.2023 - 12.2023
- Programmed and configured security system components to meet customer requirements.
- Troubleshot technical issues with existing security systems.
- Assisted in the design of new security installations according to customer needs.
- Conducted site surveys to determine appropriate placement of security devices.
- Coordinated with other technicians for installation of complex integrated systems.
- Provided training to customers on how to use their newly installed security systems.
IT Support Technician (Contract)
Technology Spa
Dallas, TX
08.2022 - 01.2023
- Assist with the onboarding, offboarding, and transfers of staff by preparing laptops, email/login accounts, etc.
- Supporting business applications by granting access based on role, troubleshooting application issues, etc.
- Providing level I and II support during business hours
- Desktop support at corporate office and remote POS support for remote locations
- Support greater technology team when they are performing site assessments, installations, and network troubleshooting
- Coordinate triage with other vendors (audio/visual, network, marketing)
- Provide maintenance and upgrades for hardware and software
- Create and maintain IT support documentation as a knowledge base for the IT team
Laptop Repair Technician (Contract)
VSSI LLC Employment Services
Dallas, TX
03.2022 - 06.2022
- Assessed and identified issues and quickly resolved to restore functionality.
- Installed new systems and components according to service orders and manufacturer instructions.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Monitored installations to maintain compliance with local codes and industry best practices.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Basic Leadership Course
NCO Academy
Fort Sill, OK12-2023
Information Technology Specialist
Fort Gordon
Fort Gordon, GA03.2020
Some College (No Degree) - Computer Science
University of Central Arkansas
Skills
- CCNA Training
- LAN/WAN knowledge
- Cisco Routing and Switching
- Dynamic Routing Protocols (RIP, OSPF, BGP, EIGRP)
- Cable Management
- Network Automation
- Network Device Management
- Network & Security Fundamentals
- Microsoft 365
- Microsoft Azure and Intune
- Microsoft Management Console and Active Directory
- Computer maintenance
- Hardware configuration
- Service desk support
- Troubleshooting and diagnostics
- Network Security
- Technical issue analysis
- Jira and Confluence
- Zoom Administration
- Remote Desktop Support
Certification
- MS-900: Microsoft 365 Fundamentals (2023)
- CCNA 200-301 (2024-2027)
Clearances
- Secret Clearance (2020)
References
Available upon request
Timeline
Network Operation Center Engineer
O'neil Digitial Solutions
02.2024 - Current
Physical Security Installer (Contract)
Cloud Ingenuity
10.2023 - 12.2023
IT Support Technician (Contract)
Technology Spa
08.2022 - 01.2023
Laptop Repair Technician (Contract)
VSSI LLC Employment Services
03.2022 - 06.2022
Information Technology Specialist
U.S. National Guard
01.2019 - Current
Information Technology Specialist
Fort Gordon
Some College (No Degree) - Computer Science
University of Central Arkansas
- MS-900: Microsoft 365 Fundamentals (2023)
- CCNA 200-301 (2024-2027)
Basic Leadership Course
NCO Academy
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