Overview
Work History
Education
Skills
Timeline
Generic

Preston Ellsworth

Baraga,MI

Overview

5
5
years of professional experience

Work History

Customer Service Representative

BP Gas
Baraga, MI
12.2020 - Current
  • Processed customer transactions efficiently at point of sale.
  • Assisted customers with inquiries and product information.
  • Maintained clean and organized checkout area for optimal flow.
  • Handled cash, credit, and digital payments accurately.
  • Collaborated with team members to improve customer service experiences.
  • Resolved customer complaints promptly and professionally.
  • Trained new cashiers on operational procedures and best practices.
  • Greeted customers and provided friendly customer service.
  • Monitored inventory levels and alerted management for restocking needs.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Verified that all coupons were valid prior to processing them into the system.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Addressed customer questions and concerns regarding products and services.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Greeted customers promptly and responded to questions.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Checked personal identifications during alcohol and tobacco sales.
  • Offered customers carry-out service at completion of transaction.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

Associate of Science - Mobile And Web App Development

Northern Michigan University
Marquette, MI

Skills

  • Transaction processing
  • Customer inquiries
  • Cash handling
  • Point-of-sale operation
  • Inventory management
  • Customer relationship management

Timeline

Customer Service Representative

BP Gas
12.2020 - Current

Associate of Science - Mobile And Web App Development

Northern Michigan University

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Preston Ellsworth