Flexible, results-oriented Manager offering focused leadership and multi-unit restaurant operations knowledge to drive profitability. Extensive knowledge of back-end processes and demonstrated proficiency in implementing and optimizing POS systems and inventory tracking procedures. Consistent career history of operations improvement, team building and revenue increases. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Multi-Unit Manager
Baystar Restaurant Group
10.2023 - 08.2025
Annual Sales Responsibility: $12-$15M+.
Directed day-to-day operations of flagship restaurant in tandem with 4 sister locations in shared complex.
Implemented complete restructuring of back-end processes to facilitate merger with sister-locations, streamlined UX of POS and elevated quality of data-reporting, boosting efficiency of staff workflows.
Collaborated with managers and multi-unit directors to plan and execute operational and marketing strategies.
Programmed and integrated complex tip sharing policies with POS system and payroll process, fully automating pooling and distribution of tips between multiple service and support staff roles.
General Manager
Hunger + Thirst Restaurant Group
08.2022 - 09.2023
Annual Sales oversight: $12-$15M.
Oversaw all FOH + BOH operations, hiring, training, and product ordering.
Worked with vendors to negotiate pricing agreements leading to a 55% monthly average prime cost.
Directed implementation of new invoicing and inventory tracking procedures and trained other GMs.
Worked closely with Executive Chef and Director of Operations to implement menu changes andoperational adjustments to facilitate merger of two neighboring locations.
Assisted Corporate Training Director by ensuring proper organization of Toast POS systems and data-reporting procedures integrated with Restaurant365.
Collaborated with Marketing Director and Events Manager in organizing both public and private events.
Senior Restaurant Manager
Salt Shack On The Bay
08.2019 - 01.2022
Managed daily operations of this high-profile destination restaurant with 150+ front-of-house staff.
Increased sales from $9M to $20M annually during Management tenure.
Awarded several categories in TAMPA Magazine's annual contest: Best Restaurant Staff,Best Seafood Restaurant, Best Cocktails (Runner-Up), Best of the City 2021.
Interviewed, trained and scheduled bar team of 30+ members.
Reorganized physical layout of bar department to maximize speed and service quality while cutting costs.
Oversaw installation, maintenance, troubleshooting, and all other I.T. matters regarding POS network.
Designed software to automatically track and distribute pooled tips, allowing company to go paperless.
Organized and oversaw budgeting of various staff recognition programs and incentives.
Assistant Bar Manager
P.F. Chang's Bistro
05.2019 - 05.2020
Tracked inventory, received bar orders, adjusted daily pars to reduce waste, trained bar staff.
Lead Server/Shift Manager
Miller's Ale House
11.2016 - 05.2019
Trained all incoming service staff.
Barback Coordinator
Universal Orlando Resort
04.2014 - 11.2017
Designed and implemented new organizational procedures to improve product flow efficiency according to seasonal sales trends.