Preston Fritz
Flint
Summary
Constructive field engineer with several years of hands-on, on-the-road experience troubleshooting problems occurring in the field. Skillful in orchestrating installation processes, testing machines, and maintaining accurate reports and documentation. Instrumental team player, possessing outstanding time management and multitasking abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Engineer
Hyster-Yale Materials Handling Inc.
Greenville
04.2019 - Current
- Performed testing to determine functionality or optimization.
- Wrote documentation that would be used in requests for proposal.
- Generated technical reports for dealers and internal training.
- Utilized UWB, Lidar, and other technologies for precise mapping and site analysis.
- Assisted with the development of training manuals for the department.
- Conducted analyses addressing failure, reliability or yield improvement.
- Managed inventory of tools, equipment, and supplies required for field operations.
- Resolved conflicts between different departments and customers by providing technical advice and guidance.
- Performed on-site installation, maintenance, and repair of company products.
- Provided expert technical support and guidance to the dealer network and team members.
- Provided expert technical support and guidance to clients and team members.
- Managed the team in troubleshooting efforts that alleviated errors.
- Provided positive customer support training experience leading up to go-live and activation dates.
- Utilized specialized software for data analysis and project management tasks.
Customer Service Representative
Suddenlink Communication
Tyler
10.2015 - 04.2019
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Served as first point of contact for incoming technical service calls and emails.
Education
High School Diploma -
Chapel Hill ISD
Tyler, TX05-2004
Skills
- Calibration techniques
- Equipment maintenance
- Field troubleshooting
- Technical support
- Project management
- System optimization
- Process improvement
- Electrical troubleshooting
- Lock-out procedures
- Device repairs
- Schematic reading
- Quality control procedures
- Root-cause analysis
- Equipment repairs
- Pressure calibration
- Site analysis
Accomplishments
- DaVinci Innovation Award from Hyster-Yale - This award is given to the employee who pitches the most innovative ideas to solve problems or issues.
Certification
- Fork Lift License
- VNA Lifts
- 3WS (Three Wheel Standup) Forklift
- Order Picker Lifts
- NCEA Reach Truck
- OAS
References
References available upon request.
Timeline
Field Engineer
Hyster-Yale Materials Handling Inc.
04.2019 - Current
Customer Service Representative
Suddenlink Communication
10.2015 - 04.2019
High School Diploma -
Chapel Hill ISD
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