Preston Gentle
New York,NY
Summary
Expert in managing high-volume calls and delivering exceptional customer service, consistently resolving inquiries with efficiency and professionalism. Strong ability to document and process sensitive information while upholding the highest standards of confidentiality. Excels in fostering and maintaining robust client relationships through effective communication, both over the phone and in person, leveraging advanced computer systems for precise record-keeping. Demonstrates outstanding problem-solving and organizational skills, contributing to elevated levels of customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Pact Seaman
US Navy
03.2025 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Client Coordination/ Account Management
Save the Children
09.2024 - 10.2024
- Organized and conducted outdoor meetings with clients to discuss their needs and service options.
- Provided on-site support and consultation to clients, addressing concerns and offering tailored solutions.
- Facilitated face-to-face interactions to build and strengthen client relationships.
- Assisted in developing and maintaining strong client relationships through regular follow-ups and feedback sessions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
NAVEX
02.2024 - 08.2024
- Handled a high volume of calls related to ethical complaints, including harassment reports.
- Assisted callers by documenting and processing complaints, ensuring accurate and detailed records.
- Uploaded reports from various businesses into the system, allowing company managers to review and address issues.
- Maintained confidentiality and adhered to company protocols while managing sensitive information.
Customer Service Representative
Brad Ford Exchange
04.2023 - 06.2023
- Handled a high volume of calls, assisting customers with their inquiries and concerns.
- Managed and updated caller information accurately in the system.
- Provided efficient and professional service to ensure customer satisfaction.
Ticket Seller
Sanpedro Belize Express
01.2023 - 04.2023
- Sold tickets to customers, providing information about schedules, pricing, and travel options.
- Assisted customers with selecting the appropriate ticket type and processed transactions efficiently.
- Managed customer inquiries and resolved any issues related to ticket purchases or travel plans.
- Ensured a smooth and pleasant customer experience by always offering friendly and professional service.
- Processed ticket sales efficiently, ensuring accurate customer transactions and timely service.
- Assisted customers with route information and scheduling options to enhance travel experience.
Education
High School Diploma -
Anglican cathedral college
06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Relationship building
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Call management
- Quality control
Timeline
Pact Seaman
US Navy
03.2025 - 05.2025
Client Coordination/ Account Management
Save the Children
09.2024 - 10.2024
Customer Service Representative
NAVEX
02.2024 - 08.2024
Customer Service Representative
Brad Ford Exchange
04.2023 - 06.2023
Ticket Seller
Sanpedro Belize Express
01.2023 - 04.2023
High School Diploma -
Anglican cathedral college