Preston Grady

• Audited and corrected discrepancies in inventory numbers.
• Completed daily cycle counts to maintain accuracy of records.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Used equipment like forklifts and pallet jacks to move inventory.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Built strong vendor relationships for timely goods and materials deliveries.
• Developed and implemented inventory management strategies for improved stock flow.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Safely and securely loaded items to prevent damage during transport.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Processed required paperwork to expedite handling of shipped and received goods.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Processed returns and updated accounts.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Trained new team members on proper and safe use of tools and equipment.
• Assigned tasks to team members to complete within designated time frames.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
• Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.

• Drive and operate commercial class b water truck by wetting stone prior to laying asphalt.
• Applying water to job sites in order to provide dust control.
• Successfully avoided delivery delays by carefully planning best routes.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Coordinated with other personnel to complete jobs on time and within specifications.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Skilled driving in poor weather conditions.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Applied protective agents, including sealants, to protect surfaces.
• Used specialized cleaning products to remove stains from interior and exterior surfaces.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
• Provided exceptional customer service and addressed customer inquiries.

• Responsible for coordinating deliveries, dispatching delivery drivers, overseeing shipping & receiving, ensuring all parts are pulled properly and packaged accordingly, assisting with inventory control, and helping to pull parts from salvaged vehicles when necessary, operating forklift, and maintaining a safe and orderly workplace environment.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies to maximize customer satisfaction.
• Trained new employees on proper protocols and customer service standards.
• Reported issues to higher management with great detail.
• Maintained clean, orderly work environment free of hazards.
• Loaded and unloaded materials onto and off of trucks for fast shipment.
• Assisted in receiving, stocking and distribution of merchandise.
• Operated equipment while observing standard safety procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Assembled pallets and crates for secure transportation of materials.
• Strapped items down over protective padding to secure throughout transportation.

• Responsible for maintaining the accurate count of a heavy trucks parts inventory worth over $2.6M, consisting of 53,000 unique part numbers purchased from over 100 vendors
• Conducts cycle counts of vendor lines to ensure and to correct inventory accuracy
• Adjusts inventory as determined by cycle counts and shelf spot checks
• Updates the inventory database daily by posting received orders into Karmak Fusion inventory management software
• Maintains hard copy files on all incoming stock purchase orders and interbranch orders
• Oversees the warehouse receiving department
• Receives incoming freight deliveries, catalogs any noted damages via photography
• Trains new personnel in all aspects of processing incoming freight, from freight carrier delivery to stocking parts onto warehouse shelves
• Pulls selected inventory for annual returns, prepares for shipping
• Assists in preparing freight and packages for shipping
• Liaisons between Accounts Payable and vendors to reconcile any noted shortages, overages and/or damages found in incoming order deliveries, prepares appropriate documentation for Accounts Payable
• Maintains digital Accounts Payable-related inventory files
• Investigates, resolves issues with inventory parts shortages or overages reported by drivers and sales team members
• Receives approved customer returns, processes return credits, and places parts back into inventory
• Safely operates propane-powered forklifts, manual pallet jacks, and hand carts
• Frequently drives company delivery vans and company box truck
• Frequently lifts heavy objects weighing up to 100 pounds.

• Assists with posting stock purchase orders to inventory using Fusion software as needed
• Assists with filing stock purchase order packing slips once order is posted to Fusion
• Assists with contacting vendors in the event of order issues such as damaged parts, shortages, or overages
• Assists in using Fusion to establish cycle count tables for designated vendors
• Assists in conducting vendor line cycle counts and updating cycle count results in Fusion to ensure inventory accuracy
• Inspects, signs for, and logs in all incoming orders delivered by multiple freight carrier companies
• Uses packing slips to check in and verify accuracy of order contents, shelves parts
• Routinely picks parts for customer orders, invoices orders
• Routinely picks parts for company inter-branch orders, preparing pallets and containers for shipping
• Annotates shortages on the warehouse shelf count discrepancy sheet if shortages are found during order picks
• Assists in the delivery of parts on routes or by hot shot via delivery van as needed
• Pulls parts designated for annual vendor returns, prepares them for shipping
• Assists in picking and preparing customer order parts to be shipped via outbound motor freight
• Certified to safely operate Toyota propane-powered forklifts
• Safely uses manual pallet jacks and hand carts to move parts
• Frequently drives delivery vans
• Frequently lifts heavy objects up to 100 pounds.

• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Vacuumed interiors of vehicles to remove dirt and debris.
• Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
• Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
• Applied wax to vehicle exteriors and buffed to brilliant shine.
• Maintained car detailing equipment and supplies in optimal condition for daily demands.
• Washed, waxed, and buffed vehicle bodies for professional shine.
• Applied protective agents, including sealants, to protect surfaces.
• Used specialized cleaning products to remove stains from interior and exterior surfaces.
• Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
• Provided exceptional customer service and addressed customer inquiries.

Customer Service Representative for patients diagnosed with sleep apnea requiring CPAP/Bi-Level Machines. Processed supply orders and assisted patients with becoming compliant per Medicare Guidelines within 90-day time periods.

• Developed and maintained strong relationships with clients to maximize satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• PURITY MOBILE SANITIZING
• Sanitized mattresses and box springs in accordance with North Carolina State Law.
• Planned most efficient routes for deliveries.
• Checked orders and routes before setting off on deliveries.
• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Delivery and installation of various residential/commercial appliances.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Monitored team members to verify work quality and address concerns.
• Instructed crew members in safe work practices and methods to reduce work-related injuries.
• Established positive relationships with customers and colleagues through high standards of customer service.
• Established and enforced policies and procedures to maintain high standards of work.
• Used variety of hand and power tools to complete tasks.
• Loaded and unloaded materials onto trucks and trailers.
• Trained employees in time management and proper ways to complete job duties.
• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.