Summary
Overview
Work History
Education
Skills
Timeline
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TAVINA WALKER

Brooklyn Park,MN

Summary

Positive and upbeat team member with over 15 years of customer engagement experience in fast-paced settings. Highly adaptable to different customer needs. Build trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

7
7
years of professional experience

Work History

Member Service Representative

UCare Minnesota
Minneapolis, MN
09.2021 - Current
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Researched complex issues related to accounts or services provided by the organization.

Executive Customer Service Assistant/Human Resources Specialist

Anderson Acquisitions LLC
Brooklyn Center , MN
03.2019 - 08.2021
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Complied with local, state and federal laws and established organizational standards.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Supervised HR Department employees by directing activities and monitoring performance.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Optometric Technician

Pearle Vision Maple Grove
Maple Grove, MN
05.2017 - 02.2019
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.

Education

GED -

Open Door Learning
Minneapolis, MN

Skills

  • Inbound and outbound calling
  • Credit card payment processing
  • Project management abilities
  • Problem-solving abilities
  • Team leadership
  • Courteous demeanor
  • Active listening

Timeline

Member Service Representative

UCare Minnesota
09.2021 - Current

Executive Customer Service Assistant/Human Resources Specialist

Anderson Acquisitions LLC
03.2019 - 08.2021

Optometric Technician

Pearle Vision Maple Grove
05.2017 - 02.2019

GED -

Open Door Learning

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TAVINA WALKER