

Dynamic Truck Care Manager with a proven track record at Loves Travel Stops, leading a safety-oriented team to achieve 1361 days accident-free. Skilled in scheduling and training, I excel in customer service and conflict resolution, driving operational excellence and enhancing team performance. Committed to fostering a positive work environment and achieving financial goals.
I lead the Truck Care facility. Over see day to day operations small team. I am safety oriented, under my leadership we have been 1361 days accident free.
I create and implement associate schedules, plan for time off and control over time.
Reviewed and interpreted monthly financial statements.
Facilitated performance review process for team members.
Lead the facility in training.
Work directly with customers and their needs. Communication with customers on accounts, bills, receiving's and P.O.s. Set and maintain planograms for parts. complete weekly and monthly audits.
Operations: Manage daily operations, including opening and closing procedures, cash handling, and inventory control.
Customer service: Ensure high levels of customer satisfaction, resolve complaints, and support the store's customer service mission.
Staff management: Assist with hiring, train, and supervise store associates; manage schedules, monitor performance, and motivate employees.
Sales and financial performance: Monitor sales results against goals, review financial reports, and implement strategies to improve profitability and sales.
Store standards: Maintain a safe, clean, and visually appealing store environment, ensuring compliance with all company and health and safety regulations.
Promotions and merchandising: Ensure store promotions, advertising, and visual merchandising are correctly implemented.
Scheduling and timeline management
Adaptability and flexibility
Training and development
Conflict resolution
Customer service