Patient and empathetic customer service representative and Fraud Investigator with extensive background in conflict resolution and customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Fraud Detection
As a Fraud investigator, I know how to identify fraudulent activity, such as knowing what types of transactions and documents are suspicious.
Critical Thinking Skills
As an investigator I was required to determine if someone's actions were intentional or accidental, which can help them decide how to proceed with their investigation.
Report Writing
During my employment as an fraud investigators, I use computer based report writing skills to create detailed records of their investigations. These reports include information about the case, evidence and conclusions.
Attention to Detail
As an investigators, it was critical that I was able to keenly notice small details in order to find evidence of fraud.
Organizational Skills
I worked closely with multiple company departments and demonstrated strong organizational skill throughout my position which helped all facets of the fraud investigations. This ensured that I was able to keep track of their work and ensure they have all the information needed to complete an investigation.
Trusted cashier, handling financial transaction and receipts.
Actively discussed with customers about promotions and upcoming sales.
Dedicated to continuously improving sales abilities and product knowledge.
Routinely answered customer questions regarding merchandise and pricing.
Helped drive sales goals and achieve monthly quotas.
Built long-term customer relationships and advised customers on purchases and promotions.
Directed calls to appropriate individuals and departments.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Maintained cleanliness and presentation of stock room and production floor.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Provided an elevated customer experience to generate a loyal clientèle.
Greeted customers entering the store to ascertain what each customer wanted or needed.